End User Technology Engineer

Role Overview

The End User Technology Engineer serves as the frontline ambassador for IT, providing timely and effective support to employees across office, manufacturing, warehouse, and remote environments. This position combines hands‑on technical troubleshooting with customer service excellence, supporting a broad range of technologies including Microsoft 365, endpoint devices, mobile solutions, warehouse technology, printing systems, and collaboration platforms.

Provide Tier1 and Tier2 support for hardware, software, network, and application issues, respond to incidents and service requests through the ITSM platform while meeting service level expectations, and source, provision, deploy, configure, administer, maintain, and manage the full lifecycle of desktops, laptops, tablets, mobile devices, and shared workstations.

The successful candidate will have opportunities to participate in strategic projects, technology deployments, and process improvements while developing a well‑rounded technical skill set, and will work closely with IT, security, and business teams to resolve issues, implement solutions, support strategic initiatives, and ensure a secure and productive technology experience for all Ascentek teammates.

• 2+ years of support experience
• Experience in the support or configuration of endpoint devices including Windows/Apple iPhones/iPads, and Mac
• Experience supporting mobile device management (MDM) solutions, mobile device provisioning, and carrier relationships for iOS and Android devices
• Experience supporting and maintaining SaaS environments
• Fundamental understanding of computer administration and networking concepts
• Ability to research, troubleshoot and resolve technical issues in office, warehouse, and manufacturing environments
• Ability to communicate technical concepts and ideas in a user‑friendly way
• Highly self‑motivated with a keen attention to detail
• Proven analytical and problem‑solving abilities
• Strong customer service, communication, and documentation skills
• Ability to prioritize and execute tasks in a fast‑paced environment
• Experience working in a team‑oriented, collaborative environment
• Bachelor’s degree in information technology, computer science, information systems, or similar degree or equivalent experience
• Senior Executive support experience
• Direct experience supporting manufacturing operations or working within a Managed Services Provider (MSP) environment supporting multiple clients and diverse technology ecosystems
• Experience with ordering and budgeting of equipment
• Experience managing mobile devices with various carriers
• CompTIA A+, Networking, Microsoft, ITIL certifications is a plus
• Demonstrated scripting/automation experience
• Intune packaging and/or administration experience in a mid‑size to large organization
• Service Now/ITIL processes experience

• Salary
• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company‑provided short‑term disability, long‑term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Short‑term Incentive Plan (STIP)
• Dress For Your Day (casual dress environment)
• Paid comprehensive on‑the‑job training
• Company phone provided
• Company computer provided
• Career advancement opportunities