More jobs:
Data Centre operation support
Job in
Bloomington, Hennepin County, Minnesota, USA
Listed on 2026-08-22
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cloud Computing: Infrastructure & Operations, SRE/Site Reliability
Job Description & How to Apply Below
- 24x7 data center operations monitoring, including system, server, application, and network availability.
- Hands-on experience with incident monitoring, triage, escalation, and follow-up with internal support teams, vendors, and service providers.
- Strong understanding of facilities alarm monitoring, environmental alert handling, and escalation procedures.
- Experience managing after-hours operational support, including evenings, nights, weekends, and holiday coverage.
- Proficiency in monitoring and responding to Service Now incidents, requests, and tickets within defined SLA timelines.
- Knowledge of network availability monitoring and the ability to identify, upscale, and track outages or performance degradation.
- Experience opening, updating, and tracking incident tickets through resolution.
- Familiarity with data center environmental monitoring, health checks, and periodic operational testing.
- Understanding of ITIL-based incident management, escalation workflows, and operational support processes.
- Strong documentation, communication, and coordination skills for reporting issues and ensuring timely resolution across support teams.
- Monitor system, server, application, and network availability across the data center environment.
- Identify failures, outages, and performance issues, and promptly upscale them to the appropriate support teams.
- Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
- Respond to operational alerts and incidents during after-hours shifts, including nights, weekends and holidays.
- Monitor, update, and manage Service Now tickets within defined SLA requirements.
- Open incident tickets with vendors and service providers, and track them through closure.
- Coordinate with internal infrastructure, network, application and facilities teams during incidents and service disruptions.
- Perform periodic checks and testing of data centre systems, environmental controls and monitoring tools.
- Maintain accurate incident logs, escalation records and operational documentation.
- Ensure timely communication of outages, critical events, and status updates to stakeholders and support teams.
- Support incident response, troubleshooting, and service restoration activities in line with operational procedures.
- Contribute to continuous improvement of monitoring, escalation, and support processes.
- 24x7 data center operations monitoring, including system, server, application, and network availability.
- Hands-on experience with incident monitoring, triage, escalation, and follow-up with internal support teams, vendors, and service providers.
- Strong understanding of facilities alarm monitoring, environmental alert handling, and escalation procedures.
- Experience managing after-hours operational support, including evenings, nights, weekends, and holiday coverage.
- Proficiency in monitoring and responding to Service Now incidents, requests, and tickets within defined SLA timelines.
- Knowledge of network availability monitoring and the ability to identify, upscale, and track outages or performance degradation.
- Experience opening, updating, and tracking incident tickets through resolution.
- Familiarity with data center environmental monitoring, health checks, and periodic operational testing.
- Understanding of ITIL-based incident management, escalation workflows, and operational support processes.
- Strong documentation, communication, and coordination skills for reporting issues and ensuring timely resolution across support teams.
- Monitor system, server, application, and network availability across the data center environment.
- Identify failures, outages, and performance issues, and promptly upscale them to the appropriate support teams.
- Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
- Respond to operational alerts and incidents during after-hours shifts, including nights, weekends and holidays.
- Monitor, update, and manage Service Now tickets within defined SLA requirements.
- Open incident tickets with vendors and service providers, and track them through closure.
- Coo…
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