Director of Operations

About QTS QTS offers critical end-of-line services for medical device OEMs including finished device assembly, packaging and sterilization management. QTS is part of the Cretex Medical family of companies. Learn more at  and

QTS offers critical end-of-line services for medical device OEMs including finished device assembly, packaging and sterilization management. QTS is part of the Cretex Medical family of companies. Learn more at  and

The Director of Operations is a strategic, results-driven leader responsible for overseeing the performance, scalability, and continuous improvement of all manufacturing operations s role ensures the organization consistently delivers high-quality products safely, on time, and at or below cost targets. The Director will develop operational capabilities, drive cross-functional alignment, and lead the organization toward its long-term growth and operational excellence goals.

This leader builds strong teams, drives innovation, and elevates QTS’ operational maturity through disciplined processes, lean principles, and a strong culture of accountability and continuous improvement.

• Develop and deploy a multi-year operational roadmap aligned to company financial and strategic objectives.
• Lead a culture of continuous improvement through lean methodologies, standard work, and structured problem solving.
• Build, mentor, and develop a high-performing operations leadership team with clear succession planning.
• Partner with HR to improve engagement, strengthen talent pipelines, and create structured learning and development opportunities.
• Foster a culture of accountability, collaboration, transparency, and empowerment.
• Lead or co-lead SIOP (Sales, Inventory & Operations Planning) processes and improve forecast accuracy, capacity planning, and readiness.
• Provide operational insights, risks, and opportunities to support customer engagements and business development activities.
• Ensure compliance with all regulatory and customer requirements, especially within medical device or similar regulated environments.
• Accountable for the operations budget, including labor, overhead, capital expenditures, and inventory performance.
• Serve as liaison between manufacturing and other functional departments in the development and implementation of company strategy and operations.
• Drive innovation and communication of the latest industry trends and best practices in the manufacturing/medical device industries.
• Work closely with the Director of Quality on investigations, validations, and regulatory compliance.
• Drive cross-functional collaboration between Operations, Supply Chain, Finance, and Sales to align supply plans with business objectives.

• Bachelor’s Degree in Engineering, Operations, or Business Management
• 10+ years of leadership experience in a manufacturing environment
• Experience in forecasting, capacity planning, and scheduling
• Experience working with lean manufacturing principles, practices, and tools
• Experience working in a regulated organization
• Experience in supply chain operations and planning processes
• Experience in medical device contract manufacturing, preferred
• Ability to drive quality, cost, and safety results through process management and improvement
• Ability to lead and develop successful teams
• Business and financial acumen
• Ability to consistently achieve short and long-term business results
• Clear and effective verbal and written communication skills

At QTS, we are passionate about quality as the services we provide have a direct impact on the quality of life for others and we pride ourselves on our culture and work environment. Here are some of things that employees have said about working at QTS:

• “I would describe my coworkers as kind and friendly.”
• “… I interned at QTS, then I went back to school… I was brought on as a shared service engineer, then I moved into a role with more customer interaction associated with it. All in all, a good fun ride so far and I can’t wait to keep it going!”
• “Three words that I would use to describe QTS’s…