Fulfillment Strategy and Services Manager

Fulfillment Strategy and Services Manager

Job Category: Sales and Customer Service

Requisition Number: FULFI
002971

• Posted :
  January 20, 2026
• Full-Time
• Hybrid

Showing 1 location

Bloomington, MN
Bloomington, MN 55438, USA

• Pay or shift range: $93,181.92 USD to $ USD. Flag Bicycle Group (Quality Bicycle Products, Workstand, Wheel Mfg and Terry Precision Cycling) approaches pay in an ethical and transparent way. Pay ranges are assigned to a job based on market data from 3rd party salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility.
  
  Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget.

We’re seeking candidates in the Twin Cities Metro area with the ability to work onsite as needed at the Bloomington Q-Central office in this hybrid role.

The Fulfillment Strategy & Services Manager (FSSM) leads and executes QBP’s Fulfillment strategy, including management of Retail Fulfillment Services, Supplier Fulfillment Services and Supplier Consignment programs. This role is responsible for executing E-Commerce and partner-led fulfillment strategies that drive revenue growth, service adoption and profitability across retailer and supplier channels. Key responsibilities include performance management, development of service models and go-to-market materials, external partner enablement and prioritization of technical and process capabilities.

The ideal candidate possesses an innate drive for business development, a deep understanding of current E-Commerce trends, fluency in modern connectivity protocols, and experience with the operational requirements of third-party and indirect fulfillment.

• Lead QBP’s Fulfillment Strategy and Services (60%)
• Establish and drive revenue growth and service profitability goals in support of annual business objectives.
• Oversee Retailer Fulfillment Services (RFS) program, including its promotion to Retailers; collaborate with Customer Loyalty and Promotion Strategy Manager to enhance B2B promotion impact through fulfillment channels.
• Spearhead organizational understanding of evolving customer, supplier and partner requirements tied to QBP’s fulfillment services and related functional capabilities.
• Educate internal stakeholders on fulfillment service terminology and scope, distinguishing included service models from related business activities (e.g. Owned Brand D2C).
• Serve as primary point of contact for customer-facing sales and service teams on Retail Fulfillment Services, Supplier Fulfillment Services and Supplier Consignment.
• Develop and maintain QBP’s Retailer and Supplier Fulfillment playbooks and pitch decks.
• Establish and lead service implementation and review processes to evaluate performance by both QBP and Retailer or Brand partners; educate partners on roles and responsibilities for each type of fulfillment business relationship.
• Partner with Category Business Managers to deliver a compelling assortment for retailers, aligned with their chosen sales channels.
• Manage brand-relevant assortment plans within Supplier Fulfillment Services that support partner go-to-market strategies while mitigating QBP’s financial risk.
• Partner with Customer Service, Sales Ops and DCAT teams to anticipate, address, and resolve process and/or operational hurdles related to QBP’s Fulfillment services.
• Cultivate fulfillment partner relationships to drive revenue growth through fulfillment; understand partners’ capabilities, how they compliment QBP’s fulfillment business and define their roles and responsibilities in collaboration (e.g. Workstand, Masterlinq, Frengee, etc.).
• Manage fulfillment partner relationships and serve as primary point of contact for internal stakeholder related to these partners’ functions.
• Lead adaptation of QBP’s wholesale distribution system to scale QBP’s consumer fulfillment for partnered Retailers, and of Brands for their chosen channels.
• Identify, prioritize and lead implementation of new processes, procedures, capabilities and efficiencies to support distinct…