Support Services Supervisor

Description

Wilson-McShane Corporation, a third party administrator for Taft-Hartley funds, is seeking a full-time Support Services Supervisor in our Bloomington, MN office.

• Supervise and support the day‑to‑day operations of the Support Services team
• Support hiring, onboarding, and training of new team members
• Ensure service levels, response times, and quality standards are consistently met
• Foster a positive, accountable, and service‑oriented team culture
• Identify opportunities to streamline workflows, create efficiencies, and monitor team performance
• Maintain department policies and procedures
• Identify and lead continuous process improvement initiatives
• Backup the Support Services team
• Understand employee complaints and work to reach a solution, escalating issues when necessary
• Maintain effective communication and working relationships with management, staff, and external entities
• Track attendance, time‑off requests, and approve timesheets
• Other duties and projects as assigned

This is an exempt position with a compensation range of $63,500 - $66,000 per year.

• Low Deductible Health, Prescription Drug, and Dental Benefits
• Voluntary Vision, Accident, Critical Illness, and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k) & Employee Stock Ownership Plan (ESOP)
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employee Assistance Program, including access to confidential counseling (virtual and in‑person)

To perform the job successfully, an individual should have the following qualifications:

• 2+ years of supervisory experience preferred
• Proficient with Microsoft Office (Word, Excel)
• Strong interpersonal, communication, and coaching skills
• Ability to balance hands‑on work with leadership responsibilities
• Proven problem solving and organizational skills

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service:
  Respond promptly to requests for service and assistance
• Communication:
  Listen and ask for clarification when appropriate, respond to questions, write clearly and informatively
• Professionalism:
  Approach others tactfully, react well under pressure, accept responsibility for own actions, follow through on commitments, be a team player
• Dependability:
  Follow instructions, respond to management direction, keep commitments
• Attendance & Punctuality:
  Consistently at work and on time, ensure work responsibilities are covered when absent
• Adaptability:
  Adapt to changes in the work environment and be able to prioritize duties
• Quality:
  Demonstrate accuracy and thoroughness, look for creative ways to improve and promote quality, monitor own work to ensure quality
• Quantity:
  Meet productivity standards, complete work in a timely manner, strive to increase productivity, work quickly and manage multiple tasks at the same time
• Judgment:
  Display willingness to make independent decisions when needed and include appropriate people in the decision‑making process