Director of Workplace & Business Operations Job Bloomington area,Minnesota USA,Management

Position Summary & Dimensions

At an exciting time of organizational growth and investment in our core systems and infrastructure, the Director of Workplace & Business Operations is a key strategic leader who ensures that Wilderness Inquiry’s business model, employee experience, systems, and risk posture can support mission‑driven impact and growth. This position leads enterprise‑level business analysis; drives management and continuous improvement of core business and employee engagement processes and systems (including a technology transformation project);

and stewards organization‑wide policies, risk management, and compliance. In partnership with the Executive Director and other members of the Directors Leadership Team (DLT), the Director of Workplace & Business Operations will build and grow our business and people systems using financial, culture, and operational data to make clear decisions about program portfolio mix, people systems, pricing, and investments—so that Wilderness Inquiry can deepen our services in the communities we serve, while remaining financially healthy and operationally strong.

Dimensions

Working Title:

Director of Workplace & Business Operations
Position Classification:
Assistant Director
Employment Conditions:
Exempt
Department/Section:
Business Administration Department
Classification Range: $99,400 – $128,200
Reports To:

Executive Director
Supervisory Responsibilities:

Finance & Human Resources Manager, Organizational Effectiveness Senior Manager; additional staff and contract resources as growth and budget allows
Direct Budget Oversight:
Oversight of the operational and capital budget, in collaboration with the Senior Management Team

Essential

Roles and Responsibilities Responsibility 1:
Develop, Implement, & Manage Effective Systems for Budgeting, Financial Reporting, Fiscal Controls, Audits, and Other Business Administration Needs (~30% time)

Implement, manage, and improve processes for creating, regularly monitoring, and making quarterly adjustments to the annual organizational budget, working closely with the DLT to ensure all financial needs are met.

Oversee accounts payable and receivable systems to ensure that all transactions are accurately documented, timely invoiced, and paid.

Design, train, manage, and audit systems to ensure:

Compliance with government grants policies and procedures; and
Timely drawdowns for reimbursable expenditures.

Liaise with external accounting vendors to produce monthly financial statements, monitor fiscal controls, conduct the annual financial audit, and remedy any financial reporting or fiscal control shortcomings.

Work across departments to maintain systems for managing program budgets.

Collaborate with the Board of Directors, Finance Committee, and Wilderness Inquiry Foundation Board to oversee the organizational budget and investments, ensuring availability of proper financial resources while supporting fiscal growth and accountability.

Responsibility 2:
Lead Strategic Business & Program Portfolio Analysis (~25% time)

Develop and maintain tools and dashboards that provide clear insight into revenue, margin, and cost drivers across Wilderness Inquiry’s programs, adventures, and customer segments.

Analyze the full programs/adventures portfolio to identify profit leaders, subsidy‑dependent offerings, and key expense drivers; translate findings into clear recommendations for program design, pricing, and resource allocation.

Partner with organizational leadership to model scenarios for new initiatives (e.g., locations for deepening national engagement, new partnerships, fleet or facility investments), assessing financial sustainability, and managing risk.

Provide timely, decision‑ready analysis to the Executive Director, Board Finance Committee, and key organizational leaders to inform strategy, growth, and course corrections.

Work across departments to ensure that reasonable margins will cover fixed and variable costs.

Responsibility 3:
Manage and Drive Continuous Improvement of Workplace & Business Processes and Systems, Including Technology Transformation (~25% time)

Lead organization‑wide efforts to document, assess, and continuously improve core…