Manager, Core Platform Operations

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best‑in‑class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, .

The Manager of Core Platform Operations is a hands‑on player/coach responsible for the day‑to‑day operational execution, stability, and continuous improvement of Wings' core platforms and the processes that support them. This role leads operational staff while maintaining direct ownership of core operational processes, automation, incident response, and operational readiness. The manager ensures that core platforms operate reliably, securely, and predictably across a 24x7 operating model.

This includes accountability for operational automation, SLAs, audit readiness, vendor performance, and after‑hours escalation. The role also plays a critical part in preparing the organization for platform changes, releases, conversions, and integrations, ensuring operational readiness at a manager scale.

• Own and execute day‑to‑day core operational processes across all supported platforms, ensuring reliability, continuity, and consistency.
• Serve as a hands‑on leader who balances direct operational ownership with people leadership responsibilities.
• Maintain a strong understanding of core platform workflows, dependencies, schedules, and failure modes. Ensure operational runbooks, procedures, and documentation are current, accurate, and actionable.
• Ensure operational readiness for platform releases, upgrades, conversions, mergers, and integrations. Review upcoming changes to confirm they are operationally supportable prior to deployment.
• Collaborate with Platform and Integrations team leaders to maintain vendor relationships tied to core platform operations, including performance management and issue escalation.
• Build strong partnerships with all Wings teams that leverage the platforms maintained by Core Platform Operations.
• Own operational SLAs, KPIs, and service performance metrics for Core Platform Operations staff.
• Ensure audit readiness, operational controls, and compliance with regulatory and examiner expectations. Participate in audits, exams, and risk assessments related to core platform operations.
• Proactively identify operational risks and implement mitigation strategies.
• Accountable for 24x7 operational support for all platforms and processes supporting multiple business units and all members of the credit union. Serve as a primary escalation point for on‑call staff, ensuring after‑hours issues are addressed in a timely and effective manner.
• Lead incident response for core operational issues, coordinating resolution across internal teams and vendors. Conduct post‑incident reviews, document root causes, and drive corrective and preventative actions.
• Represent the core operations team during major incidents, providing clear communication on impact, status, and risk, and aligning with business and technology leaders on issues affecting core operations.
• Directly supervises employees within the Core Platform Operations team. Responsibilities include interviewing, hiring, onboarding, training, assigning work, evaluating performance, coaching, recognition, corrective action, and fostering a collaborative, accountable team culture. Emphasize talent development and succession planning across all roles within Core Platform Operations.
• Bank Secrecy Act:
  Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor's Degree in Information Systems, Operations Management, Business Systems preferred
• 5+…