Project Implementation Manager

Job Description

Health Partners is hiring a Project Implementation Manager. The Project Implementation Manager leads the implementation process for new and renewing health plan customers with complex plan offerings. This role ensures successful project execution by managing cross‑functional relationships with Marketing, Sales, and internal teams, delivering exceptional customer experience and operational readiness.

• Education, Experience or Equivalent Combination:
  • A bachelor’s degree in Business Management, Information Services, Communications, related, or equivalent experience.
  • At least five years of experience in health plan and/or employer benefit plan project management and implementation, including large‑scale projects/programs.
  • Proven ability to manage multiple projects and meet deadlines.
  • Strong written and oral communication skills.
  • Proficiency in Microsoft Office (Excel, Word), JIRA, and Confluence.
• Knowledge, Skills, and Abilities:
  • In-depth knowledge of health plan benefit administration.
  • Collaborative approach with internal departments and external clients and vendors.

• Education, Experience or Equivalent Combination:
  • Masters Business Administration (MBA).
• Licensure/ Registration/ Certification:
  • Certified Scrum Product Owner (CSPO).
• Knowledge, Skills, and Abilities:
  • Scrum/Agile methodology and practices.
  • Business Analysis.

• 35% Customer Implementation Leadership – Serve as the primary leader for administrative systems implementation for new and renewing customers; partner with Sales teams to ensure seamless onboarding and renewal processes.
• 35% Project Management – Act as project manager for strategic and complex implementations, maintaining accountability for timelines and deliverables; develop and maintain detailed project plans; coordinate implementation work teams.
• 10% Issue Resolution & Customer Support – Resolve critical implementation issues, respond to inquiries, and ensure client satisfaction; provide excellent service and partnership throughout the process.
• 10% Communication & Status Reporting – Partner across the organization to communicate implementation status and ensure action plans are executed; maintain proactive updates to stakeholders on progress and risks.
• 10% RFP Support – Provide proposal support to Sales and Marketing Administration as needed.

• Excellence: We strive for the best results and always look for ways to improve.
• Compassion: We care and show empathy and respect for each person.
• Partnership: We are strongest when we work together and with those we serve.
• Integrity: We are open and honest, and we keep our commitments.

As a Health Partners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work‑life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well‑being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.