Cobrand Operations Leader

## Cobrand Operations Leader Apply locations:
Saint Paul, MN:
Atlanta, GA:
Knoxville, TN:
Charlotte, NC:
Milwaukee, WItime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 18, 2026 (4 days left to apply) job requisition :
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.##
** Job Description
** The Consumer, Business and Wealth Servicing (CBWS) contact center is a consolidated, enterprise-wide client servicing organization delivering multi-channel support across consumer, small business, partner card, and wealth segments.

CBWS is undergoing a significant transformation to deliver a differentiated, relationship-focused client experience. This includes transitioning from product-aligned servicing to a specialized model structured around five high-impact focus areas, enabling deeper expertise, improved client outcomes, and scalable service delivery.

To enable this transformation, CBWS is establishing an enterprise leadership structure with senior leaders accountable for driving strategic execution, operational excellence, and sustained performance across complex, multi-channel environments.
** Role Summary
** The
** Operations Manager – Fidelity Servicing
** is responsible for leading operations that support dedicated servicing for Fidelity clients, delivering a consistent, high-quality, relationship-driven client experience. This role requires a proven operational leader who can translate strategy into execution, lead through complexity, and deliver sustained performance across service, quality, risk, and employee engagement outcomes.

This role provides both
** strategic and day-to-day leadership
** across contact center and/or back-office operations, ensuring service excellence, operational performance, compliance, and scalability. The successful candidate will bring demonstrated experience leading large-scale or multi-layer operations, building leadership capability, and driving performance improvement in complex servicing environments.

Aligned to the CBWS transformation, this role supports the evolution to a
** specialized servicing model for partner programs**, including enabling universal agent capabilities, reducing friction, and improving client outcomes. This leader must be able to maintain operational stability while leading change, influence cross-functional partners, and ensure successful adoption of new servicing models, processes, and tools.
** Critical Selection Criteria
*** Proven success leading large, complex servicing or contact center operations with accountability for service, quality, productivity, risk, and employee engagement outcomes
* Demonstrated ability to lead through transformation, including operating model changes, process redesign, and implementation of new tools or servicing capabilities
* Strong track record of building high-performing leaders, creating accountability, and developing bench strength within a multi-layer organization
* Ability to influence senior partners, balance partner expectations with enterprise priorities, and translate strategy into operational execution
* Strong judgment, executive communication, and decision-making skills in complex, fast-paced environments
** Key Responsibilities
**** Operational Leadership & Service Delivery
*** Lead Fidelity servicing operations across assigned teams, functions, or regions
* Deliver consistent
** service levels, quality outcomes, and partner-aligned client experience
*** Manage workforce planning, staffing
** Operational Leadership & Service Delivery
*** Lead Fidelity servicing operations with a balance of operational rigor and adaptability, maintaining stability while executing against changing business and partner…