Practice Manager

Practice

France Avenue Pet Hospital is a full-service small animal practice that prides itself on our knowledge, passion, and skilled professionals. Located in the Minneapolis metropolitan area, our clients are caring and plentiful. Over the last 17 years, we have built many life-long relationships within our community.

Practice Manager – Great Growth Opportunity

Join a 1.5-doctor veterinary practice with a supportive team and a great opportunity to grow into practice management. This is an ideal role for an experienced Lead CSR or Lead Veterinary Technician who is ready to take the next step in their career and develop their leadership and management skills.

The Practice Manager will help lead day-to-day hospital operations, support the team, create a positive client and patient experience, and partner with the medical team and Regional Director of Operations to drive practice success. We are looking for someone with strong leadership skills, a willingness to learn, and a passion for veterinary medicine and team development.

• Business Acumen
  :
  Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer
  :
  Serving and supporting clients with their needs or issues;
  Ensuring all practice activities result in the highest level of client satisfaction. Keeping the client and patients at the center of everything you do.
• Organizing and Planning
  :
  Making plans, organizing, and structuring the work of self and others;
  Setting priorities and establishing plans with clear goals and time frames.
• Learning and Self-Development
  :
  Developing one's knowledge, skills, and capabilities;
  Curiosity for learning, seeking out new methods and approaches, continuously seeking feedback from others and incorporating it for growth.
• Motivating and Inspiring
  :
  Motivating and inspiring others;
  Mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that make team members want to run towards them and creating a culture where team members are fully engaged and bring their whole selves to work.
• Investigating, Analyzing, and Evaluating
  :
  Critically evaluating and analyzing information or data;
  Continually reviewing practice performance and opportunities to drive better results;
  Analyzing relevant data around practice performance, evaluating results, and decisively choosing a course of action based on alternatives.
• Solving and Improving
  :
  Making improvements and solving problems or issues;
  Approaching problem solving creatively;
  Effectively navigating conflict;
  Demonstrating resiliency when faced with challenges or adversity.
• Managing Complexity and Ambiguity
  :
  Working effectively in unfamiliar or ambiguous situations;
  Remaining calm under pressure and demonstrating learning agility to apply lessons learned from prior situations.
• Change Management
  :
  Managing change and supporting others through change; creating a vision for change; effectively communicating change; inspiring others to engage in the change; and evaluating change effectiveness.
• Developing and Coaching
  :
  Building others’ knowledge, skills, and capabilities; regularly coaching and providing feedback; creating stretch assignments and/or delegating; being intentional about development plans and discussions.
• Cooperation and Collaboration
  :
  Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders (including veterinarians, support staff, distributor representatives, and support center partners) to drive the practice’s success; leverage strategic partnerships to enhance practice performance.

• Manages…