Multimedia Content Designer

Overview

BRMi is seeking a Multimedia Content Designer to support a large financial enterprise client.

Purpose:

To shape product experiences by creating useful, meaningfulcontentthat help users complete the task  the vision forcontentand drive cohesive product narratives across multiple platforms and touch points. Manage user experience writing workflow, maintaining deadlines and ensuring timely deliverables to design team. Work independently with limited guidance and direction on moderately complex projects. Participate in the creation and evolution of user experience messaging strategy.

Recommend messaging solutions that support the user experience and meet brand tone and voice guidelines.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: $88K-91K

** Can be 100% remote in TX, VA, MD, DC, WV or FL**

** High Profile roles may require candidates to fly to customer HQ for in person interview (expenses paid)**

• Design, write, edit, test, and improvecontentthat makes our products easier to use and helps our members achieve their goals across their respective journeys. This includes product flows, interface language, emails, push notifications, education materials, product names, navigational nomenclature, terminology, taxonomies and othercontentacross Navy Federal’s products and experiences.
• Develop and manage an effectivecontentstrategy throughout the product development process and influence strategic decisions across and within products to improve overall experience and ensure messaging consistency and performance that accounts for multiple specific member and business contexts.
• Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points
• Utilize storytelling and narrative skills to improve user experience in alignment with the Navy Federal brand’s tone and voice
• Create and managecontentguidelines, principles, and best practices for things like voice and tone, headers, CTA buttons, formatting, and emojis
• Identify opportunities to define and establish conventions for messaging
• Inventory and audit existingcontentto identify gaps and opportunities to improve the customer experience and business performance.
• Collaborate and build strong relationships with key partners across disciplines like product, design, research, customer experience, legal, engineering, marketing comms, and product marketing
• Advocate forcontentbest practices within theUXDesign team
• Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing copy
• Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact
• Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines

• Bachelor’s degree in English, Communications, Journalism or the equivalent combination of education, training, and experience
• 5+ years ofUXContent
  
  Design,UXwriting, orContent
  
  Strategy experience
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Ability to lead, guide and mentor others
• Ability to articulate design concepts to a broad audience, including non-designers
• Advanced communication skills both verbal and visual
• Advanced detail and organizational skills
• Ability to apply analytical, creative, visual, and critical thinking
• Advanced knowledge of effective writing and editing
• Experience of user centered design processes and best practices
• Working knowledge of modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)
• Working knowledge of web, mobile and application design
• Working knowledge of best practices for web and mobile-basedcontent, tools, and forms
• Desired
  - Master’s degree in English, Communications, Journalism, or the equivalent…