Room Service Server - FireLake Grill & Cocktail Bar

Position: Room Service Server - FireLake Grill House & Cocktail Bar
Choice Hotels International, Inc (NYSE:

CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.

The ability to model Choice’s Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary     The role of the AM Room Service Serveris to create 100% Guest Satisfaction by delivering food and beverage service to restaurant guests
** Fire Lake Grill House and Cocktail Bar
** possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented
** Room Service Server**.Fire Lake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker.  Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.
** Hourly Wage:** *$11.41
*** Benefits When You Make It Your Choice:
*** Employee discounts on thousands of hotels
* Enjoy a complimentary meal in the associate cafeteria during your shift
* Free Parking1st of the month following 30 days of service :
* 401(k) Retirement Plan
* Employee Assistance Program
90 Days:
* Paid Vacation and Sick Time
* 8 Paid Holidays
* Paid Bereavement1 Year:
* Paid Floating Holidays
** Key Responsibilities
** Provide friendly, timely service to create an exceptional in room dining experience by:
* Prepare room service food trays and carts; ensure proper appearance standards and cleanliness
* Ensure timeliness of delivering Room Service trays to guest rooms
* Maintain an up to date working knowledge of all food and beverage amenities
* Deliver all food and beverage amenities to guest rooms
* Maintain daily opening and closing checklist and inspections
* Complete opening, ongoing and closing side work as assigned
* Communicate with kitchen staff to ensure guest satisfaction and known food allergies
* Remove room service trays from guest rooms, hallways, and service landings
* Engage in friendly and professional conversation with guests
* Addresses any guest issues promptly and with great concern
* Maintain knowledge of all hotel in-house groups as well as any special events
* Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
* Present check to guest and make change (if applicable)
* Be ready and willing to assist fellow servers/food runners/wait assistants as situations arise
* Be ready and willing to assist bus person with clearing and resetting tables in the restaurant/lounge
* Thank guests for their visit and invite them to return
* Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
* Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
* Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork…