Server, Server​/Wait Staff

Server ROLE PURPOSE

A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations.

• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.

• Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.

• Promptly and accurately takes food and beverage requests from Guests.

• Ensures expedient service of food and beverages to the Guest.

• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.

• Learn TGIF menu and beverages, expertly recommends and upsells on items.

• Guests ordering alcoholic beverages who appear to be 40 years old or younger.

• Follows all Fridays Service Style Standards.

• Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.

• Practices conversational ordering by mentioning current promotional features.

• Guest experience

• Exercising standards of Responsible Service of Alcohol

• Consistently fulfill the Key Responsibilities and Accountabilities above

• Service Strength Code rating meets/exceeds company standards

• Guest satisfaction scores

• Meeting all key metrics outlined on the my Performance scorecard

• Must be able to deliver plates and food and clear tables

• Must be able to lift up to 30 lbs.

• Must be able to hear well amongst loud background noise

• Must be dressed neatly and well groomed in company approved uniform at all times

• Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately

• Must be able to calmly respond to angry Guests and notify a Manager

• Must be able to read and write notes to hearing impaired Guests

• Must be able to read menus to sight-impaired Guests

• Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request

• Must be able to read and write Must be able to stand and walk during entire shift

• Must be able to reach, bend, stoop and wipe counters/tables

• Creates a strong first impression promptly greeting Guests.

• Pays attention to details; remembers names and favorites of regular Guests.

• Makes a difference in the guest experience by personalizing service to exceed guest expectations.

• Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.

• Makes the bar an attractive and exciting place to visit.

• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.

• Shows awareness of Guest needs and expectations; prevents problems before they occur.

• Communicates in an open, sincere manner to build rapport with Guests and Team Members.

• Shares information with others to raise awareness of potential needs and concerns.

• Keeps interaction positive and productive; avoids conveying negative messages.

• Responds positively to conflict situations and works to find appropriate solutions.

• Listens carefully and attentively to others without interrupting.

• Asks thoughtful questions to ensure proper understanding of the message being conveyed.

• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

• Demonstrates a…