Part Time Floor Leader - Mall of America

Part Time Floor Leader - Mall of America

Weekly: 20-29 hours

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales and opening/closing the store, analyzing sales results, and leading training sessions. Together with fellow leaders, you'll help ensure operational excellence, a great customer experience, a motivated staff, and overall store performance.

Your day-to-day will be spent on the shop floor, leading and inspiring a team of sales associates to achieve and exceed their goals, fostering a culture of positivity and teamwork.

• Driving Sales: Utilize the Store Force dashboard results to coach the sales team, adjust the shop floor structure to meet/exceed sales goals, own your results, and celebrate achievements with the team.
• Customer
  
  Experience:
  
  Deliver a world-class customer experience on the shop floor, including product demonstrations; observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
• Building the Brand: Educate customers on Lush brand values and our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in-store and through community engagement.
• Product Passion: Increase product knowledge and make informed product recommendations for customer needs.

• Development: Train and coach Sales Ambassadors on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and promote DEIB, fostering belonging and collaboration.

• Cash Handling and Store Opening/Closing: Manage transactions, opening/closing procedures, cash reconciliation, nightly deposits, and store security. As required, take deposits to the bank.
• Time and Attendance: Model punctuality, monitor breaks, and keep the team informed with daily communications to ensure preparedness.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store.
• Stock and Inventory: Train the team on inventory best practices and use Visual Merchandising guidelines to adjust displays based on sales.
• Policies and Procedures: Ensure adherence to company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service
• Experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience in skincare or cosmetics
• DEIB or social justice training
• Fluency in Spanish, French, or other languages

$17.60 per hour

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Lush Handmade Cosmetics is an equal opportunity employer. We do not discriminate on protected grounds.