Supervisor, Retail, Retail Sales

Overview

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The successful individual will leverage their proficiency in retail to…

• Client & Service Expert
  :
  Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
• Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
• Ensure all associates complete the sales training program and develops strong product knowledge across all categories.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
• Leadership Presence
  :
  Achievement of personal sales goals and educate team on sales plans, personal sales goals, store stats and drives team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.
• Building Brand Equity
  :
  Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer; ensure brand and operating standards are met to support brand consistency; ensure store presentation standards are achieved and maintained.
• Operational Excellence
  :
  Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility; accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory; adherence to Kate Spade loss prevention policies and operational procedures.
• The accomplished individual will possess: strong written and verbal communication skills; detail oriented; proactive ability to multi task and prioritize.
• An outstanding professional will have: minimum 2-3 years’ experience in luxury goods or a comparable retail environment; prior luxury goods experience preferred.
• Physical requirements:
  
  available to work store schedule, as needed, including evenings and weekends; standing for extended periods of time; able to safely lift boxes up to 40 pounds; comfortable climbing ladders.

Our Competencies for All Employees

• Courage:
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; faced with problems quickly and directly; not afraid to take negative action when necessary.
• Creativity:
  Generates new and unique ideas; connects unrelated notions; seen as original and value-added in brainstorming settings.
• Customer Focus:
  Dedicated to meeting expectations and requirements; uses customer information for improvements; builds effective relationships with customers.
• Dealing with Ambiguity:
  Adapts to change; takes action with incomplete information; comfortable with risk and uncertainty.
• Drive for Results:
  Consistently exceeds goals; bottom-line oriented; pushes for results.
• Interpersonal Savvy:
  Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact.
• Learning on the Fly:
  Learns quickly; open to change; analyzes successes and failures for improvement.

Our Competencies for All People Managers

• Strategic Agility:
  Sees ahead clearly;…