Assistant Manager - Mall of America

Ever wondered what it’s like behind the bubbles?

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back through our Charity Pot Program.

We

Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer. As second‑in‑command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Building the Brand: educate customers and staff on our brand values, and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic‑driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets, and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: be present to support your team on the sales floor, answer questions, remove obstacles, problem‑solve, and motivate them to meet their sales goals.
• Grow Talent: own your own development, assess performance, seek feedback and resources, and support the growth of your team through coaching and leading by example.
• Be Real: bring your needs and feedback to the team and leaders and adapt to the needs of the business as required.
• Live with
  
  Purpose:
  
  engage your team at every level to ensure they are inspired, motivated, and building strong peer and customer relationships connected to the brand values.
• Recruitment and Selection: support the staffing of your shop with top‑performing staff by working actively within your markets to network, recruit, hire, and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

• Policies and Procedures: support your manager to keep your shop compliant and ensure staff practice company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
• Stock and Inventory: support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts, are in the store at the right times within your allocated budget.
• Visuals and Merchandising: identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

• 1‑3 years managing or supervising in a retail environment
• Excellent listening and…