Retail Store Shift Supervisor

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will join a team that believes in your ability to create a positive and engaging in‑store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience.

• Ensure the store meets or exceeds weekly, monthly, and annual sales plans and consistently contributes to the district’s sales target.
• Model and communicate the store’s sales mission to staff in actionable terms.
• Assist in developing each team member’s individual commitment to achieving store sales results.
• Effectively supervise staff to ensure sales goals (including key performance indicators, ADS, UPT, conversion, and other company standards) are achieved.
• Model Lindt standards through daily activities (4 Moments of Influence, dress code, up‑selling, commitment, passion, sales focus, drive).
• Monitor and notify Store Management of stock levels to avoid out‑of‑stocks, overstocks, or dated product.

• Support Store Manager by training sales staff in accordance with Lindt & Sprüngli guidelines and standards.
• Help train staff to achieve daily, weekly, and monthly sales and operations targets.
• Assist in training staff on product knowledge and sales techniques to accurately represent the brand.
• Escalate issues to Store Management promptly and professionally.

• Ensure the store meets or exceeds company standards for operational controls and compliance.
• Maintain inventory control, shrink, and cash management (POS, paperwork, logs, policies and procedures).
• Comply with all Quality Assurance policies and procedures.
• Maintain store cleanliness.

• Pitched sales experience.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Ability to lift and/or move up to 10 pounds regularly, up to 35 pounds frequently, and up to 50 pounds occasionally.
• Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• High school graduate or equivalent.
• Must be available to work nights, weekends (Saturday and Sunday), and holidays.
• Applicants must successfully pass a background screening.

Compensation: $15–$16 per hour. Starting pay is determined using a wide range of factors including job‑related skills, knowledge, experience, and market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.