Operations Expert

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Our brands are available in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Mall Of America

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches and changes according to company SOP.
• Assist customers on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0 - 2 relevant job experience – minimum 6 months.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Proficient in use of technology (iPad, registers).

• Demonstrates strong customer service skills.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX is partnering with LIG Solutions to help obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, participation in the 401(k) and Roth 401(k) with Company match, an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through You Decide.

Pay Range: $12.13 – $22.45 per hour.

PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring, or employment on the basis of any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to A and let us know the nature of your request and your contact information.