Seasonal Asset Protection - Coordinator - Mall of America

Job Description

The Asset Protection Coordinator helps maintain a safe, secure environment for our people, customers, and assets. In this role, you’ll support safety initiatives, investigate incidents, and partner with store leadership to reduce shrink and promote operational excellence. You’ll work closely with the Asset Protection Manager, store leadership teams, and local law enforcement agencies. Collaboration across Store Operations and Asset Protection functions will be critical to success.

• Monitor CCTV and conduct surveillance to identify suspicious activity.
• Support investigations by gathering data, conducting package checks, and responding to alarms in the Employee Service Area.
• Enforce safety and security procedures to promote a safe store environment.
• Execute shrink reduction strategies using RFID and other reporting tools.
• Complete accurate and timely incident, investigation, and security metric reports.
• Assist in training store teams on asset prevention, partner with management on action plans, and connect with local law enforcement.

• 1+ year of retail or asset protection experience.
• Strong organizational and time‑management skills.
• Calm and professional approach to handling safety‑related situations.
• Strong accountability, initiative, and confidentiality.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule based on business needs.
• Knowledge of CCTV systems and basic computer skills (preferred).
• Comfortable using surveillance, reporting, and monitoring technologies.

This is a hands‑on, high‑volume role requiring physical labor and continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing, and pulling. Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay range: $22.10 – $23.00 per hour (dependent on location, job‑related knowledge, skills, and experience).

• Medical, vision, dental, and retirement plans.
• Paid time away and paid holiday schedule.
• Life insurance and disability coverage.
• Merchandise discount and employee assistance program.
• 401(k) with employer match.
• Performance‑based incentives/bonuses (eligible).
• Benefits eligibility may vary by location, job level, classification, and length of employment.

For Los Angeles or San Francisco applicants, Nordstrom is required to inform you that background checks are conducted after a conditional offer and that qualified applicants with criminal histories are considered in accordance with the Los Angeles and San Francisco Fair Chance Ordinances. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Additional state‑specific legal notices may apply.