Customer Service Rep

The Customer Service Representative will assist with organizing equipment services and repairs and scheduling technicians to cover workload demands.

• Coordinate scheduling and organization of customer equipment services.
• Maintain communication channels between customers and fleet service technicians.
• Consistently update fleet service coordinators and service writers on the status of work completed.
• Adhere to safety policies and company procedures regarding work habits and driving behavior.
• Ensure technician repair orders are processed for billing in a timely manner.
• Assist and support the sales team with outside revenue opportunities.
• Reach out to customers to follow up on work completed and locate additional service and repair opportunities.
• Build technician schedules for daily work and assist with on‑call or after‑hours coverage as needed.
• Prepare and provide customers with equipment repair estimates as needed.
• Respond to internal inquiries promptly and complete required paperwork on time.
• Maintain the upkeep and cleanliness of work areas, and ensure attendance and punctuality.

• Detail-oriented with solid communication skills and a strong work ethic.
• Ability to multitask and support fast‑paced demands.
• Exceptional customer service skills.
• Proficient with Microsoft Office applications.
• Drive to achieve established goals and support sales initiatives to reach target growth objectives.
• Physical ability to stand for up to 30 minutes, walk up and down stairs, bend, and lift up to 40lbs.

This position operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. The role may require exposure to warehouse areas where personal protective equipment, such as steel‑toed shoes and safety glasses, is necessary. Ambient room temperatures, lighting, and traditional office equipment characterize the primary environment. Physical demands include reaching above shoulder height, crouching or lifting items up to 25lbs, and occasional lifting of documents or computer printouts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.