Retail Sales Key Holder

We’re looking for a Key Holder to help lead the way at our Mall of America store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

• Help set the tone for amazing guest interactions.
• Help find partners to do events with, and assist with planning in-store events.
• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
• Help train and develop Sales Associates, sharing best practices to enhance guest connections.

• 2+ years of retail or customer service experience.
• Passion for beading, styling, and even capturing fun content in-store.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• You believe in Little Words Project’s mission and are excited to spread kindness every day.

• All in-store roles are eligible for monthly commission and quarterly KPI/Sales bonus.