Assistant Store Manager

Position Purpose

Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM-IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.

• 15% - Customer
  
  Experience:
  
  supervise associates in the selling effort, lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• 10% - Operations Management: perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable. Command store SOPs, especially those involving Safety compliance and learn tactics to maintain process accuracy and mitigate shrink.
• 10% - Safety: ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• 15% - Sales and Productivity: work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. Learn to maintain and operate all store equipment and systems and manage daily financial operations.
• 50% - Training and Preparing for Assistant Manager Position: participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, supporting service needs for installed sales/special orders and product sales;
  
  learn and demonstrate the performance management process, including associate performance reviews and disciplinary procedures when necessary. Complete all assigned training modules and assessments.

• This position typically reports to the Store Manager.
• This position has 0 Direct Reports.

• Typically requires overnight travel less than 5% of the time.

• Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8‑20 pounds).

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

• Demonstrated ability to collaborate and work effectively with cross‑functional teams.

• Knowledge, skills and abilities typically acquired through completion of a high school diploma and/or GED.

• Knowledge, skills and abilities typically acquired through completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

• 1 year.

• 3 years.

• 3 years.

• 3 years.

• None.

• Action Oriented
• Collaborates
• Customer Focus
• Drives Results
• Resourcefulness