Retail Sales Associate; PT

Overview

New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Job Mission Retail Sales Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing

• Correctly measure and fit customers with appropriate NB product
• Inform customers about promotions in progress
• Keep the floor always looking its best — neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations
• Follow safety regulations, including proper lifting procedures and timely reporting of accidents and near misses

• Must be 18 years of age or older
• People-oriented with strong customer service and verbal communication skills
• Retail experience is preferred but not required
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to lift up to 50 lbs with assistance, stand for extended periods, kneel or squat frequently, climb ladders occasionally, and traverse stairs as needed

Regular Associate Benefits:
We offer a comprehensive traditional benefits package including medical, dental, vision, life insurance, and 401K. We also provide professional development opportunities, tuition reimbursement, monthly lifestyle reimbursement, and generous vacation and parental leave to support work-life balance.

Temporary associates: three options for medical, dental, and vision insurance plus an associate discount.

Part-time associates: 401k, short-term disability, a yearly lifestyle reimbursement, and an associate discount.

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure employment and related terms are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service member or veteran.