Inside Sales Coordinator

Description

Pay: $18-$20 per hour, based on experience.

Hours: 8am-5pm, Mon-Fri

Location: 10759 Hampshire Ave S. Bloomington, MN 55438

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

• Administrative Sales Support:
  • Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed
  • Manage the commercial CRM system by:
    • Assign sales leads
    • Set up new users and train new Commercial Account Managers
  • Maintain retail referral program:
    • Oversee distribution of leads
    • Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes
  • Assist CAMs with Certificates of Insurance (COI)
  • Assist with supplier registrations and web portals
  • Coordinate lead generation for CAMs
    • Assist in scheduling appointments
    • Manage all lead generation systems; qualify and distribute warm leads to sales team
• Operational Support:
  • Facilitate the steps through delivery of items are finalized.
    • Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.
    • Communicate ETAs, shipping updates, delivery timelines, and site readiness
    • Own the communication between the customer, operations, sales, and installation
    • Manage unforeseen delays and site readiness issues and communicate to all necessary parties
  • Service coordination and management
    • Oversee all open service needs for the assigned sales team
    • Provide communication and coordination with the service team and 3rd party to achieve resolution
    • Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process
    • Own the process from identification of issue through resolution with communication to all parties
• Accounts Receivable (AR) Management:
  • Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document
  • Proactively contact the customer for updates on payment status and collecting payments as needed
  • Provide W9, COIs, invoices, etc. as needed to assist with swift payment
• Tradeshow Support:
  • Prepare tradeshow kits for new markets and replacement of old kits as needed
  • Inventory giveaway products for trade shows
  • Package swag kits to support shows and ship them out preshow
  • Follow up on trade show registrations clarifying needs for show with CAM and coordinating with operations and 3rd parties
  • Oversee and manage tradeshow booth assets for assign market
  • Assess and evaluate effectiveness post-show with Commercial Account Managers
  • Performs other duties as assigned

• Education:
  • High school degree or equivalent required
  • Additional training in administration, business or other related courses is preferred
• Experience:
  • Previous administrative experience and/or background is required
• Other Requirements:
  • Basic working experience with Microsoft Office programs including Word and Outlook
  • Experience working with adobe and/or other publishing software
  • Strong organizational skills
  • Must be punctual and reliable

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

EOE/M/W/Vet/Disability