Inside Sales Coordinator

Job Type

Full-time

• Pay: $20-$25 per hour, based on experience.
• Hours:
  
  8am-5pm, Mon-Fri
• Location:
  
  10759 Hampshire Ave S, Bloomington, MN 55438

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

• Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed.
• Manage the commercial CRM system by assigning sales leads, setting up new users, and training new Commercial Account Managers.

• Oversee distribution of leads.
• Contact Commercial Account Managers as needed to update lead status, track wins/losses, and report for commissionable purposes.

• Assist in scheduling appointments.
• Manage all lead generation systems; qualify and distribute warm leads to sales team.
• Hit assigned monthly targets for new lead generation.
• Find and qualify new opportunities; introduce the company and solutions to the customer, warm the relationship, and pass to outside sales.

• Facilitate steps ensuring delivery of items are finalized.
• Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.
• Communicate ETAs, shipping updates, delivery timelines, and site readiness.
• Own communication between the customer, operations, sales, and installation.
• Manage unforeseen delays and site readiness issues and communicate to all necessary parties.
• Service coordination and management.
• Oversee all open service needs for the assigned sales team.
• Provide communication and coordination with the service team and 3rd party to achieve resolution.
• Establish continuous line of communication with the customer and sales at every step of the process.
• Own the process from identification of issue through resolution with communication to all parties.

• Coordinate open accounts receivables between sales, accounting, and the customer, updating the status on AR documents.
• Proactively contact the customer for updates on payment status and collect payments as needed.
• Provide W9, COIs, invoices, etc. as needed to assist with swift payment.

• High school degree or equivalent required.
• Additional training in administration, business or other related courses is preferred.

• Previous administrative experience and/or background is required.

• Basic working experience with Microsoft Office programs including Word and Outlook.
• Experience working with Adobe and/or other publishing software.
• Strong organizational skills.
• Must be punctual and reliable.

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

EOE/M/W/Vet/Disability#ZR

Salary

Description:

$20 - $25 per hour