Client Development Specialist

General Summary

The Client Development Specialist plays a key role in supporting the Core Market & Specialists teams for businesses with 100+ employees. The position provides enrollment support, sales assistance, in‑force block management, and office administration to help field representatives drive growth and maintain consistency across enrollments and market development initiatives.

• Enrollment & Re‑Enrollment Coordination (≈50% of role): provide consultative guidance to sales representatives, act as enrollment subject‑matter expert, support enrollment events in Salesforce, educate team and customers on enrollment solutions, and coordinate Benefit Counselor representation.
• Sales Support & Market Development (≈20% of role): prepare presentations, benchmark use of claims data, support RFP efforts, create quote packages, analyze data to promote market agendas, and assist with broker events and leadership travel arrangements.
• In‑force Block Management (≈20% of role): conduct proactive analysis of in‑force blocks, identify cross‑selling opportunities, manage block renewal programs, execute customer expansion initiatives, and perform financial GPC processing and account research.
• Office & Management Support (≈10% of role): handle day‑to‑day operational tasks such as correspondence, supply maintenance, facilities requests, office cleanliness, system updates, report generation, broker‑of‑record changes, and other duties as assigned by leadership.

• Bachelor's degree or equivalent business experience.
• Experience in the employee benefits industry preferred.
• Understanding of Unum/Colonial Life product and service portfolios.
• Strong growth and sales orientation.
• Excellent written and verbal communication skills.
• Proven negotiation, persuasion, and presentation abilities.
• Strategic thinking with tactical execution skills.
• Creative problem‑solving capabilities.
• Advanced Microsoft Office proficiency (Word, PowerPoint, Excel).
• Technical aptitude for utilizing and leveraging technology and systems.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Business acumen and ability to build and maintain business relationships.
• Conflict management and results‑oriented initiative.
• Energetic, outgoing, and capable of thriving in a high‑volume environment.

• Health, Vision, Dental
• Short‑Term and Long‑Term Disability
• Generous PTO (including paid volunteer time)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

Base salary range: $52,440.00 – $99,100.00, based on skill, location, and experience.

Unum is an equal opportunity employer and considers all qualified applicants and employees for hiring, placement, and advancement without regard to race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.