Business Development Manager

QTS offers critical end-of-line services for medical device OEMs, including finished device assembly, packaging and sterilization management. QTS is part of the Cretex Medical family of companies.

• Meet or exceed sales forecast and provide input to sales forecasts and updates as requested.
• Prospect for potential new clients and turn into increased business.
• Travel to meet with customers and prospects at their site or industry events.
• Serve assigned customer accounts and prospects in a designated geographic territory.
• Obtain pricing from Estimators and Specialists to provide timely proposals, quotations and price schedules to customers.
• Act as the point person for all customer negotiations on pricing to ensure the company gets paid appropriately for the services provided.
• Assist in the development of pricing policies to ensure competitive pricing and allow the company to achieve targeted profit goals.
• Perform account business and quality reviews with customers, and conduct forecast discussions and price increase negotiations at least annually.
• Analyze industry trends and strategic direction to better understand the competitors in the marketplace and how to sell against them.
• Explore and pursue opportunities in other healthcare industries as agreed to by supervisor (pharmaceutical, biotech, etc.).
• Coordinate with Marketing to conduct customer-targeted webinars, lunch and learns, and other entertainment-related opportunities.
• Drive and coordinate customer relations and activities including sales calls, customer visits to the company, Business Unit team interactions, general communication, trade shows, conference calls, networking events and conferences/seminars.
• Serve and interface with the existing customer base as needed to ensure customer loyalty and retention, and obtain new projects from them.
• Assist in evaluating and measuring customer satisfaction (customer surveys, personal interaction, etc.) and follow up with individual customers who participate in the quarterly surveys on any issues or concerns to ensure they are adequately addressed.
• Facilitate customer and new prospect tours of the company facility. Ensure visitors comply with confidentiality/non-disclosure agreements, gowning regulations and workplace safety.
• Assist Quality as requested with customer complaints, CAPAs and NCMR resolution.
• Act as the host for customer audits at the company facility and coordinate with the Quality department.
• Maintain and keep relevant customer contact database in CRM.
• Develop and maintain Customer Opportunity Pipeline Report.
• Willingness to champion other activities as requested by the manager or company executives.

• Bachelor’s degree in business, engineering or a technical field.
• 3 to 5 years of outside sales experience or equivalent years of direct customer interaction and support.
• Experience selling or marketing into manufacturing industries.
• Knowledge or training about FDA and ISO regulations.
• Experience in cleanroom manufacturing, sterilization or aseptic handling of the product.
• Experience in the medical device industry.
• Able to travel to customers and events 25% – 50% of the time.
• Ability to network and obtain referrals.
• Negotiation skills.
• High energy, competitive and goal-driven.
• Excellent interpersonal, verbal, presentation and writing skills.
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher).
• Clear and effective verbal and written communication skills.
• Attention to detail and good organizational skills.
• Ability to work in a fast-paced team environment.
• Ability to prioritize and multitask.

• Knowledge of medical device or pharmaceutical packaging processes and materials.
• Knowledge or experience with contract manufacturing.

USD $100,900 – $151,300 per year.

All employees receive a 401(k) retirement savings plan with a company match, onsite health clinics, a discretionary holiday bonus program, Cretex University, a 24/7 employee assistance program with up to five confidential visits, a wellness program with incentives, an employee death benefit and sick and safe leave. Employees working 20+ hours per week are eligible for a…