Sales Development Representative; SDR

At
Solution Builders, Inc., we’re passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 30 years of experience in providing businesses with high‑quality IT support, management, and cybersecurity solutions. Our customers value a highly productive information technology experience, and Solution Builders makes that a reality.

What YOU can expect
:

We are equally as passionate about our Team Members! When you become part of the Solution Builders Team, you can expect:

• An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.
• Career development and growth opportunities.
• Salary range for this position: $50,000 – 80,000 per year based on experience, plus commission.
• Benefits that include:
• Medical, Dental, and Vision Insurance
• Matching 401(k) Plan
• Paid Vacation and Personal Days Off
• A company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!

Successful candidates should possess the following characteristics
:

• Passion for solving business problems for clients while providing exceptional customer service.
• Willingness to embrace change with a positive attitude.
• Commitment to high‑quality work and positive customer outcomes.

Read on if this sounds like the place for you!

Position Purpose

The Sales Development Representative (SDR) generates qualified opportunities at the top of the sales funnel by prospecting SMB and mid‑market organizations. The SDR researches target accounts, engages decision makers by articulating our value proposition, uncovers business and technical pain points, educates prospects on how we can solve their IT challenges, and schedules high‑quality calls/meetings that convert into sales‑qualified opportunities.

Position Functions

• Prospecting and Research
• Build and prioritize target account lists within our ICP (industry, size, tech stack, geography-USA).
• Research stakeholders (IT managers, Ops leaders, finance) to personalize outreach and map buying committees.
• Participate in call reviews and weekly enablement; share talk tracks, objection handling, and competitive intel.
• Discovery & Qualification Execution
• Execute daily multi‑channel sequences (heavy cold calling, personalized email outreach, and Linked In networking) to drive first meetings and SQOs.
• Qualify inbound leads from marketing.
• Run crisp discovery to quantify current‑state gaps (SLAs, downtime, security exposure, compliance) and align to value‑based MSP outcomes.
• Confirm technical and economic buyers, timeline, and next steps; schedule and prepare AE hand‑offs.
• Contribute to content snippets and call/email frameworks specific to MSP pain points (shadow IT, patching gaps, MFA adoption).
• Maintain accurate records in CRM (activities, contact roles, buying stages); forecast meetings and SQOs weekly.
• Track KPIs (connects, meetings set/held, SQO rate, pipeline value generated) and continuously improve messaging.
• Utilize CRM tools (e.g., Halo, Hub Spot) to maintain accurate communication records of all activities, including calls, emails, and conversations.
• Help schedule discovery calls and meetings for Account Executives with qualified prospects.
• Partner with Sales Engineering to confirm technical fit for managed services scopes (e.g., M365 hardening, EDR, backup standards).
• Assist with RFP/RFI pre‑qualification and meeting prep (current environment checklist, asset snapshots).
• Provide field feedback on campaigns, content, and ideal‑customer triggers; suggest new sequences, offers, and events.
• Support local events (lunch and learns, trade shows, community business associations, Networking Events) to source leads.
• Partner with marketing to follow up on inbound leads, webinars, and content downloads.

Additional Duties and Responsibilities

• Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.
• Stay informed on MSP industry trends,…