Business Development Director

Job Overview

The Business Development Director is responsible for leading and executing business development initiatives to drive new client growth for First Service Residential. The position oversees the full sales lifecycle, including strategy development, market analysis, prospect identification, and direct participation in client discovery, presentations, and deal closure. It requires building and maintaining strong industry relationships, collaborating with marketing and operational teams on campaigns and proposals, and managing sales activity.

• Responsible for the ongoing development, implementation and tracking of new client development operations and processes for First Service Residential.
• Develop and execute a business development strategy to obtain steady state residential property management contracts that meet the First Service Residential client-type strategy.
• Manage and directly participate in the discovery and sales process; deliver sales presentations to prospective clients and boards utilizing our established sales methodology and articulating our defined Value Proposition.
• Manage and improve existing relationships with industry contacts, navigate industry discussions with a deep understanding of market and operational knowledge.
• Develop and execute a defined go-to-market pursuit strategy identifying growth opportunities within existing client properties; manage and lead the internal sales process.
• Manage sales process through utilization of our CRM - entering and updating lead/opportunity information, documents, generation of sales follow up schedule, and lead/opportunity communications.
• Collaborate with marketing team on campaigns and growth initiatives, prepare proposal (RFP) responses.
• Coordinate the overall communication and presentation strategy with operational leaders including internal preparation of materials, engagement of resources, team member attendance, pre and post meeting conference calls.
• Proficient and effective at facilitating and conducting client presentations with operational counterparts and successfully closing deals.
• Actively participate and attend ongoing skills training and meetings to enhance development and to obtain a greater understanding of sales methodology, tools & resource utilization, and execution of best practices.
• Assist in the growth of both current and potentially new market territories by:
  • Providing trending and analysis associated with current processes, product types, service lines, regions of business, etc.
  • Attending planning and business development meetings as requested.
• Continually seek out innovative ways to communicate our value to prospects and existing clients.
• Monitor competition and keep on top of industry trends; report findings to senior leadership team.

• This role is a member of the Minnesota Executive Leadership Team, driving and presenting strategic sales initiatives, performance insights, and growth opportunities.
• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by management.
• Perform and range of specialty projects, tasks, and other related duties as assigned.

• Bachelor's degree in business required, MBA a plus but not required.
• Five (5)+ years of sales experience in a service-related industry.
• Inter…