Security Officer

Position Summary

The role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department. As a Security Officer for the Radisson Blu Mall of America, no two days will be the same. You, along with a team of other Security Officers, will be responsible for keeping the guests and employees of the hotel safe on a daily basis.

Hourly Wage: $18.00 to $22.00

• Employee discounts on thousands of hotels
• Complimentary meal in the associate cafeteria during your shift
• Free parking
• Paid sick time (MN earned sick and safe time)
• Full benefits package to full‑time employees (health, dental, vision, short & long term disability, and more)
• 401(k) retirement plan
• 90 days: paid vacation time
• 8 paid holidays
• Paid bereavement
• 1 year: paid floating holidays

• Creates guest satisfaction and exceeds expectations by providing the service expectations and standards
• Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently
• Ensures that all employees follow safety rules and procedures
• Takes corrective action where required to improve safety of work areas
• Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions
• Completes daily security log, including pertinent information from the shift
• Monitors all activity and diligently monitors building video surveillance
• Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them
• Keeps hotel management promptly and fully informed of all problems or unusual matters of significance
• Understands written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats
• Responds to all emergency situations immediately
• Takes appropriate action to safeguard guests, employees and the hotel
• Processes all written reports involving security related incidents and customer or employee accidents
• Handles complaints, investigates, and thoroughly reports on: customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary
• Reviews accident investigations to ensure accurate and complete reporting
• Ensures that all hotel entrances and exits are locked and unlocked per hotel policy
• Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys
• Closes down the different outlets each night as per post orders
• Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft
• Logs and delivers all in‑house packages and monitors outgoing deliveries
• Checks in and out all vendors to the hotel
• Meets with leaders on a regular basis
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

• Associates/Bachelors Degree or equivalent preferred (additional training such as military or law enforcement and education is highly desirable)
• Ideal candidate will have a minimum of one year security experience
• Experience with MS Office applications and Outlook required
• Previous work experience should include working in a high‑volume environment and a customer‑service oriented atmosphere
• Demon…