Security Account Manager

Job Description:

At BEST Crowd Management, we protect people, property, and experiences. We're seeking an experienced Security Manager to oversee the daily security operations of a large, high-profile venue in Saint Paul, MN. This is a hands‑on leadership role responsible for managing a 24/7 contract security operation, leading a large team of security professionals, ensuring exceptional client service, and maintaining a safe and secure environment for employees, guests, and visitors.

If you're an operational leader who excels at building high-performing teams, managing complex security programs, and partnering with clients to deliver outstanding service, we'd love to hear from you.

• Competitive Salary: $60,000 - $65,000 annually
• Comprehensive Benefits
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Company Paid Training & Career Development
  • Additional Voluntary Benefits
• Location: Saint Paul, MN
• Travel: Occasional travel (less than 10%) may be required.

As the on-site Security Account Manager, you will oversee all aspects of daily security operations while ensuring contract performance, employee engagement, and client satisfaction.

• Manage the day-to-day operations of a 24/7 security program supporting a large, high‑profile client.
• Lead, coach, and develop security supervisors and frontline officers to ensure consistent performance and accountability.
• Ensure appropriate staffing levels through scheduling, workforce planning, and overtime management.
• Conduct regular site inspections and operational audits to maintain compliance with company standards and client expectations.
• Monitor security operations to identify opportunities for improved efficiency, service delivery, and risk mitigation.

• Build and maintain strong relationships with client leadership through regular communication and operational collaboration.
• Serve as the primary point of contact for daily operational matters and security‑related concerns.
• Ensure contractual obligations and service level expectations are consistently achieved.
• Provide operational updates, reports, and recommendations to both client and company leadership.

• Lead incident response efforts and ensure timely investigation and documentation of security incidents.
• Ensure compliance with company policies, post orders, regulatory requirements, and client procedures.
• Oversee access control, CCTV systems, key control, and other physical security technologies.
• Coordinate with local law enforcement, fire departments, emergency management agencies, and other public safety partners when necessary.
• Promote a culture focused on safety, professionalism, and continuous improvement.

• Recruit, onboard, train, and mentor security personnel.
• Conduct performance evaluations, coaching conversations, and disciplinary actions when appropriate.
• Foster employee engagement, retention, and professional development.
• Ensure all required certifications, licensing, and mandatory training remain current.

• Prepare operational reports, incident documentation, staffing reports, and performance metrics.
• Maintain accurate records related to personnel, scheduling, training, and compliance.
• Assist with budgeting, labor management, and operational planning.
• Support additional operational initiatives and special projects as assigned.

• Experience managing large contract security operations or security programs.
• Strong leadership and people management skills.
• Excellent client relationship and customer service abilities.
• Sound judgment and the ability to make decisions under pressure.
• Experience managing staffing, scheduling, and workforce performance.
• Knowledge of physical security systems, access control, CCTV, and incident management.
• Strong written and verbal communication skills.
• A commitment to operational excellence, accountability, and continuous improvement.

• High School Diploma or GED…