Security Apprentice

SECURITY APPRENTICEPURPOSEThe primary goal of this position is to develop a well-round Security Professional through exposure to the shop, field, and project work. The Security Apprentice will spend their time supporting shop activities, while also assisting with installations and service calls. The goal is to build the skills, knowledge and confidence necessary to transition into a field role.

ACCOUNTABILITY PRIORITIESPriority order with estimated time in parenthesis

Lead or assist job prep for field, shop, and walk-in customers

Provide Locksmithing services – field or shop Project & installation supportJOB DUTIES & EXPECTATIONSJob duties include, but are not limited to:

COMMERCIAL LOCK SERVICE SUPPORT – FIELD OR SHOPCutting keys and working with master key systems

Troubleshoot doors, door hardware, locks, etc.

Perform lock and door service, which may include rekeying locks.

Lead and execute commercial lock and door service.

Train for and obtain manufacturer certifications for product offerings as necessary.

Timely and accurately update and complete work orders via OMS process flow.

LEAD OR ASSIST JOB PREP FOR FIELD, SHOP, AND WALK-IN CUSTOMERSLead or assist with job prep for projects large and small from walk-in customers, field service, and projects or general shop orders ensuring prep is completed timely to meet the customer’s expectations.

Keep all customers (internal or external) up to date with progress expectations at the beginning of each project and at last weekly for projects waiting on back-orders or other delays.

Notify customer (internal and external) when job prep is completed including description of the work done and pricing (if applicable).Maintain clear and accurate key records following procedures put in place by the shop manager.

PROJECT & INSTALLATION SUPPORTAssist with commercial lock and door installations or projects as needed.

Assist with all physical aspects of Electronics installations and projects as needed.

Assist with Door & Frame project and installs as needed.

REQUIREMENTSCustomer first attitude

Comfortable working autonomously and/or as part of a team Strong proficiency in the ability to learn and handle new technology

Ability to determine and improve upon best practices in an efficient manner

Demonstrated problem-solving and logic skills

Ability to organize/plan daily time Enjoys hands-on work Basic mechanical aptitude

Polished communication and customer service skills

Ability to pass background check, drug test and DMV record checkHS Diploma or equivalentPREFERRED2+ years previous customer service experience3+ years previous work experience
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