Emergency Services Supervisor

Mission

Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.

• Survivor‑Centered
• Social Justice
• Well‑Being
• Collaboration
• Integrity

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more nerstonemn.org

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.
BIPOC and LGBTQ+ community are strongly encouraged to apply.

$52,000-$56,000
***$1000 sign on bonus after successfully completing 90 day introductory period****

No

The Emergency Services Supervisor provides program leadership and supervision for Cornerstone’s part‑time and overnight Emergency Services team. This role builds and supports a skilled advocate team delivering trauma‑informed, survivor‑centered, and culturally responsive services in a safe, welcoming, and inclusive environment. The Supervisor ensures high‑quality programming, staff accountability, and responsive services for survivors of domestic violence, sexual violence, and human trafficking as they move toward safety, housing, and economic stability.

This position also maintains strong partnerships with community providers and systems partners.

This role requires a flexible schedule with a primary focus on evenings and weekends. Includes participation in a rotating on‑call schedule to support after‑hours staff, coaching, and crisis coverage. Additional coverage may be required during emergencies, disasters, or major public awareness events.

• 2–3 years of supervisory experience in direct service settings; experience supporting unhoused individuals strongly preferred
• Experience providing survivor‑centered, trauma‑informed advocacy to individuals impacted by domestic violence, sexual violence, and/or human trafficking.
• Strong understanding of the intersections of poverty, homelessness, and violence.
• Experience working with diverse, marginalized, and underrepresented communities.
• Excellent communication skills; bilingual/multilingual a plus.
• Alignment with harm reduction, Housing First, trauma‑informed care, and client‑led approaches.
• Bachelor’s degree in social work or related field preferred (or equivalent experience).
• Valid driver’s license, insurance, and reliable vehicle required.

• Supervise, coach, and evaluate weekend and overnight advocates (approx. 8 staff).
• Foster a collaborative, accountable, and supportive team culture aligned with CAS values.
• Ensure advocates have current tools, resources, referrals, and training materials.
• Support a safe, clean, and welcoming environment for participants and staff.
• Gather and analyze participant feedback to strengthen service delivery.

• Support hiring, onboarding, training, and retention of ES staff, volunteers, and interns.
• Lead regular team meetings, trainings, and feedback sessions with a DEI focus.
• Partner with leadership to adjust programming based on participant needs and feedback.
• Communicate regularly with the Emergency Services Manager and Senior Director regarding staffing, performance, and program needs.
• Participate in internal and external committees assigned.
• Attends and contributes to Program Leadership Team meetings, assignments, and trainings.
• Works pro‑actively, and positively, with all other Program Leadership Team members, helping to create an environment of mutual respect and maintenance of a high performing team.

• Maintain accurate staff records, schedules, supervision documentation, and timesheets.
• Monitor data entry, reporting, and quality…