Shelter Case Manager

Our Mission: Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.

• Survivor-Centered
• Social Justice
• Well-Being
• Collaboration
• Integrity

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more nerstonemn.org.

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Yes

The Emergency Services (ES) Primary Advocate is responsible for providing advocacy, support, and information to victims/survivors of domestic violence, sexual violence and/or human trafficking/sexual exploitation accessing Cornerstone’s (CAS) 24/7 shelter/hotel, crisis line, and walk‑in services. This advocacy position utilizes trauma‑informed, survivor-centered, and culturally responsive practices to provide supportive wrap‑around services for participants. The services are inclusive of safety and goal planning, arrangements for Cornerstone’s internal and community external services, and survivor‑led advocacy with systems such as housing, social services, medical, immigration, and civil/criminal justice.

The ES Primary Advocate works within a team setting to maintain a welcoming, safe, clean, accessible, and inclusive environment for the families and people we serve.

This is a full‑time position which requires flexible scheduling to support participants’ schedules and needs. Shifts may include evenings and weekends as assigned by the supervisor. This position includes an on‑call rotating schedule to assist with after‑hours staff support and direct service coverage.

Bachelor’s degree in psychology, social work, or human service‑related field or comparable combination of career and life experiences. One or more years of experience providing direct crisis response services in a trauma‑informed setting.

• Understanding of trauma‑informed, survivor-centered, and culturally responsive care practices with a focus on the impact of domestic violence, sexual violence, and/or human trafficking/sexual exploitation.
• Understanding of the human services delivery system emphasizing serving diverse, marginalized and/or underrepresented communities.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability to communicate in a trauma‑informed, calm, and deescalating manner with participants in crisis to assist in meeting their needs, provide support, and connect them to resources available that enhances safety.
• Preferred 40‑hour sexual assault training or the ability to complete training within 6 months.
• Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology.
• Valid driver’s license, automobile insurance and reliable vehicle.

• Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors (v/s) through phone, in‑person, and walk‑in services.
• Welcomes new participants into the shelter/hotel by processing new intakes, informing them of available services, and providing guidelines for shelter living.
• Provides wrap‑around services by assisting participants with accessing internal and external resources inclusive of obtaining needed documents, basic needs, housing, transportation, medical, and interpreter services.
• Meets weekly with participants to complete informational interviews, goal planning, and advocacy requests. Briefly check‑ins with the participant several days in the week to provide support, answer questions, and advocacy…