Bilingual Production Line Leads - English​/Spanish

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Bilingual Desktop Tech to join our team.

This position is located in Reading, PA

Must be Bilingual in English/Spanish

• Schedule and coordinate Onboarding training for new hires in (7) Seven First Energy office locations. Provide support of for all aspects of Asset Management.
• Conduct training and provide instructions on the use of provided computer and mobile devices.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
• Communicates with customers at all levels of technical and non-technical skill sets.
• Follow-up with end users to provide status updates as per service level guidelines (SLA's). Management and installation of equipment in the meeting room (projector, laptop, and video conference).
• Create, monitor calls, incidents and requests using client provided Service Now & ITNOW ticketing system.

• Must be bilingual in English/Spanish.
• Minimum 1 year experience in related field.
• Desktop and/or Infrastructure support Experience.
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.
• Working knowledge of the Microsoft Office application suite including MS Outlook.
• Travel is required for this position.

The hourly rate for this position is between $25.50 - $34.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans