Collections Specialist

Industry: Materials Testing & Technology Services

Pay: $19/hour

Schedule: Monday – Friday | 8:00 AM – 5:00 PM EST

Contract Duration: ASAP through 12/31/2026

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Addison Group is partnering with our client, a global materials testing and technology company that provides inspection, testing, and certification services across a variety of industries. Their teams support customers through analytical testing, quality assurance, and technical expertise to ensure safety, compliance, and operational excellence.

The B2B Collections Specialist will be responsible for managing collections activities for outstanding commercial accounts while maintaining positive customer relationships. This role will support accounts receivable operations by resolving billing issues, reducing delinquency, and partnering closely with internal teams to improve collection efforts.

The ideal candidate will have strong communication skills, excellent attention to detail, and experience handling business-to-business collections in a fast‑paced environment.

• Review open accounts and prioritize collection efforts to reduce outstanding balances
• Make collection calls and send collection emails in a professional and customer‑focused manner
• Provide customers with invoice copies and account documentation as requested
• Investigate and resolve billing discrepancies, payment delays, and past‑due account issues
• Identify trends or recurring issues impacting collections and communicate findings to management
• Partner closely with lab General Managers and internal teams to review aging reports and improve collections performance
• Maintain accurate documentation of collection activities and customer communications
• Utilize Excel and accounting systems to track account activity, payment status, and collection efforts
• Support overall accounts receivable processes while maintaining strong customer service standards
• Manage multiple priorities and deadlines in a high‑volume environment

Experience:

• Minimum 1 year of experience in B2B collections required
• Experience supporting multi‑site or multi‑location collections environments preferred
• Experience resolving customer billing issues and managing delinquent accounts required
• Ability to work effectively in a fast‑paced, deadline‑driven environment

Technical

Skills:

• Proficiency in Microsoft Excel required
• Experience using accounting software systems required
• Ability to interpret accounting‑related documents and financial information
• Strong understanding of accounts receivable and collections processes

Soft Skills:

• Strong communication and interpersonal skills
• Excellent analytical and problem‑solving abilities
• High attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Team‑oriented mindset with the ability to collaborate across departments
• Strong customer service and relationship‑building skills

• High school diploma or equivalent required
• Additional accounting or finance‑related coursework preferred
• Potential hybrid flexibility based on performance

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.