Collections Specialist

Collections Specialist About the Role

We are seeking multiple B2B Collections Specialists to join a growing team in the Blue Ash area. This role focuses on managing outstanding accounts, resolving billing issues, and reducing accounts receivable delinquency while maintaining strong customer relationships.

• Review open accounts and prioritize collection efforts
• Conduct professional collection calls and send follow‑up emails
• Provide customers with invoice copies and account details as needed
• Investigate and resolve billing discrepancies and past‑due accounts
• Identify root causes of account issues and escalates when appropriate
• Partner with internal teams to reduce aging balances and improve cash flow
• Utilize customer aging reports to drive collection strategy

• Minimum of 1+ year of B2B collections experience (multi‑site experience preferred)
• Strong professionalism and communication skills, especially over the phone
• Experience working with customer portals, SharePoint, and Excel
• Ability to analyze invoices, payment terms, and account details
• Solid understanding of basic accounting and financial principles
• High attention to detail with strong problem‑solving skills
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Team-oriented with strong interpersonal skills

• Exposure to D365 (Dynamics 365) or similar ERP systems
• Experience in high‑volume collections environments

• Background check required
• Opportunity for long‑term growth and potential full‑time conversion
• Immediate start preferred

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal
.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).