Customer Support Representative

We are seeking a reliable and customer‑focused Customer Support Representative to support a high‑volume customer support operation in Blue Ash, OH. This role is well‑suited for individuals who thrive in fast‑paced environments, enjoy problem‑solving, and are committed to delivering a positive customer experience. This position is expected to last at least 5 months with the potential to extend or convert to permanent based on needs and performance.

This position is 100% onsite, Monday through Friday, 9:00 AM – 6:00 PM.

• Handle a high volume of inbound customer inquiries, providing accurate, professional, and timely assistance
• Troubleshoot customer issues while maintaining established service and quality standards
• Professionally manage escalated concerns, ensuring resolution within defined policies and timelines
• Conduct inbound and outbound communications, including callbacks and follow‑ups, to support queue performance
• Take ownership of customer issues and collaborate with internal teams and external partners to drive resolution
• Apply strong problem‑solving and negotiation skills to resolve issues within role guidelines, escalating when appropriate

• 1+ year of customer service experience; call center experience preferred but not required
• Strong verbal and written communication skills
• Detail‑oriented, dependable, and able to multitask in a fast‑paced environment
• Comfortable handling high volumes of customer inquiries and resolving complex issues
• Ability to work onsite Monday–Friday, 9AM–6PM in Blue Ash, OH

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