Customer Service Representative

Job Taxonomy:
Customer Service Representative

Location:
Blue Ash, OH (Onsite Only)

Schedule:
Monday – Friday | 09:00 AM – 06:00 PM EST

Duration: 3+ Months (102 Days / 14.6 Weeks)

Pay Rate: $20.00 per hour

We are seeking motivated and customer-focused individuals to join the Customer Support team as a Specialist 2, Customer Support. In this role, you will manage inbound customer inquiries, resolve complex issues, and deliver world-class service experiences.

We are looking for individuals who are passionate about helping customers, enjoy solving problems, and thrive in a fast-paced environment. Candidates with experience in call centers, retail, food service, cashiering, dispatch, banking, or other high-volume customer-facing roles are highly encouraged to apply.

• Manage customer escalations and complaints professionally and in alignment with company policies.
• Handle inbound calls and complete outbound follow-ups (callbacks, responses).
• Maintain service level standards and productivity goals.
• Take ownership of customer issues and work cross-functionally with internal teams, partners, and vendors to achieve timely resolution.
• Apply strong negotiation, conflict resolution, and problem-solving skills.
• Identify root causes of recurring complaints and recommend process improvements.
• Advocate as the voice of the customer.
• Accurately document customer interactions in data capture systems.
• Follow escalation procedures and ensure proper tracking and communication.
• Utilize internal tools and knowledge bases to provide accurate information.
• Identify knowledge gaps and recommend updates to policies and procedures.

• 1+ year of customer service and/or contact center experience (preferred)
• Strong verbal and written communication skills
• Ability to manage high call volumes
• Strong problem-solving and conflict resolution skills
• Ability to work independently and within a team
• Must be available to work 09:00 AM – 06:00 PM EST