Customer Experience Coordinator

Customer Experience Coordinator Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us.

At Range USA, your work has real impact.

Position details

Position title

Customer Experience Coordinator Reports to Customer Experience Manager Classification Full -Time / Non-Exempt / Hourly / On-Site Position overview

The Customer Experience Coordinator will be responsible for managing large amounts of inbound calls and Help Desk tickets in a timely manner. They will identify customer’s needs, clarify information, research issues and provide solutions. In addition to offering support to customers this position can serve as the primary contact between the stores and the customer. Looking for motivated professionals with a strong customer service background.

Must be comfortable speaking on the phone with customers. Must have the ability to multi-task! Fast-paced environment handling up to 100 calls and or Help Desk tickets a day.

Core values alignment:

Curious — ask questions, find and solve problems

Passionate — care deeply about the brand, team, and customers

Do it Right — take pride in accuracy and credibility

Service — put others above ourselves

Key responsibilities

Accurately and efficiently maintain information flow related to customer requests

Keep customer satisfaction at the core of every decision and behavior

Manage the issuing of credits and return authorizations

Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from the supervisor when necessary

Work schedule weekends and evenings on a rotating basis

Desired skills & experience

One year of customer service experience with excellent interpersonal skills

Execution skills with the ability to produce results within expected timeframe

Technical Capacity – Microsoft Office including Advanced Excel, Word and Power Point Attention  to Detail and Accuracy Business Acumen Communication Proficiency – Verbal & Written Ethical Conduct Problem Solving/Analysis Multi-tasking/Prioritization/Time Management Employee benefits

Medical, Dental, and Vision health insurance

Unlimited Shooting – Free Classes Industry-leading online and in-store discounts

Manufacturer rewards and points program

No firearm experience needed — we offer paid training
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