Customer Experience Coordinator

Job Location:

Support Center - BLUE ASH, OH 45242

Salary Range: $17.00 - $18.00 Hourly

Reports to:

Customer Experience Manager

Classification:
Full-Time / Non-Exempt / Hourly / On-Site

The Customer Experience Coordinator will be responsible for managing large amounts of inbound calls and Help Desk tickets in a timely manner. They will identify customers’ needs, clarify information, research issues and provide solutions. In addition to offering support to customers, this position can serve as the primary contact between the stores and the customer. Seeking motivated professionals with a strong customer service background.

Must be comfortable speaking on the phone with customers. Must have the ability to multi‑task in a fast‑paced environment handling up to 100 calls and/or Help Desk tickets a day.

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

• Accurately and efficiently maintain information flow related to customer requests
• Keep customer satisfaction at the core of every decision and behavior
• Manage the issuing of credits and return authorizations
• Ensure that any customer complaints have been resolved in a satisfactory manner, obtaining guidance/approval from the supervisor when necessary
• Work schedule weekends and evenings on a rotating basis

• One year of customer service experience with excellent interpersonal skills
• Execution skills with the ability to produce results within the expected timeframe
• Technical capacity – Microsoft Office including Advanced Excel, Word, and Power Point
• Attention to detail and accuracy
• Business acumen
• Communication proficiency – verbal & written
• Ethical conduct
• Problem solving/analysis
• Multi‑tasking/ prioritization/time management

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry‑leading online and in‑store discounts
• Manufacturer rewards and points program
• No firearm experience needed – we offer paid training

None specified.