ITAD Customer Experience Specialist

About OWC

Other World Computing, Inc. (OWC) is a prominent innovator in computing solutions, providing businesses, creative professionals, and tech enthusiasts with high-performance storage, memory, and connectivity products. Since 1988, we have been committed to quality, reliability, and sustainability, offering cutting-edge upgrades and accessories that maximize technology investments and enhance productivity. With a focus on customer satisfaction and eco-friendly initiatives, OWC empowers users to push the boundaries of creativity and performance, delivering the tools they need to achieve more.

The ITAD Customer Experience Specialist delivers exceptional support to customers across multiple channels, including phone, email, live chat, and eCommerce platforms. This role manages customer inquiries, order-related issues, and overall customer satisfaction. The position serves as a primary point of contact for ITAD customers and helps ensure a seamless buying and selling experience.

• Respond to customer inquiries via phone, email, and live chat.
• Provide information regarding products, services, orders, returns, and account concerns.
• Resolve customer issues and escape complex matters when necessary.
• Performs other duties assigned by management.

• Process and manage customer orders through internal systems.
• Monitor order status and coordinate with internal teams to resolve fulfillment issues.
• Assist with returns, exchanges, shipping concerns, and customer claims.

• Customer focus
• Communication skills
• Organization
• Data accuracy
• Problem solving
• eCommerce operations
• Multitasking