Vision Solutions Consultant

Company:
Cincinnati Eye Institute

Job Title:

Patient Educator / Vision Solutions Consultant Department:
Ophthalmology

Reports To:

Clinic Supervisor

Location:

This position is located in Blue Ash, Ohio.

Position Overview:

The Patient Educatorinterfaces betweenpatients who are interested in surgery and the medical, technical, and administrative staff. They provide in-person or virtual screenings, balanced education, and counseling to prospective patientsregardingthe benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may alsoassistinmaintainingrelationship management systems including data entry of marketing and outcome data. Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation.

This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos. Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician.

• Provides exceptional customer service during every patient encounter (in person or via phone)
• Displaysa professional attitude, greetspatients promptly with a smile, and thanksthem when they leave
• Practicesurgencyat all timeswith patients’time, as well as doctors’time and schedule, and manages patient flow
• Complieswithall company policies and procedures,including HIPAA (Health Insurance Portability and Accountability)
• Servesas support to patients for patient education, counseling, and inquiries:
• Discussion of patient’s vision goals for after surgery
• Discussion of patient’s daily living activities and hobbies
• Explanation of eye anatomy and the cataract orrefractive surgical procedure
• Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient’s needs)
• ProvidesATIOL educational materials to patients through different modalities (i.e.,Rendia, video links, printed materials, etc.), andassistswithmaintainingpatient access to these materials throughout the practice
• Providesexplanation of lens or package pricing structure and payment/financing options with prospective patients
• Serves as the liaison between patients and physicians:
• Communicates patient’s vision goals and ATIOL interest
• Communicates past ocular history as related to potential candidacy for ATIOL (i.e., refractive surgery,monovision, contact lens wear, astigmatism, trauma, pathology, etc.)
• Coordinates with practice staff to ensure seamless patient transfers
• Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon
• Assistsin the practice development of ATIOL Program:
• Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media
• Compiles and generates patient data using tracking tools and/or spreadsheets
• Sends practice, product and/or treatment, and financing information via email or mail to non-closed leads
• Follows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets
• Job mayrequireother duties as assigned

• Excellent verbal and written communication skills
• Ability to interact with patients and all levels of employees in a courteous, professional mannerat all times.
• Knowledge of clinic

• High School Diploma or GED equivalent required

• Must beable to provide proof of identity andright to work in the United States
• Favorable result on background check required
• Demonstrates understanding of business and how actions contribute to company performance
• Demonstrates excellent customer service skills
• Desire to gain industry knowledge and training
• Demonstrates initiative inaccomplishingpractice goals
• Ability to grow, adapt, and accept…