Technical Writer

Location: Candidate must reside in Ohio, Indiana, or Kentucky (less than 10% travel)

Job Type: Full-Time, 37.5 hours/week

Pay Range: $68,000 - $75,000 (commensurate with experience)

Your Clarity. Their Confidence. Your Best Career Move

Create the knowledge foundation that empowers our teams to deliver exceptional care. You’ll transform complex technical concepts into clear, accessible resources, helping staff adopt solutions that improve lives. Join us and make an impact behind the scenes while enjoying purpose-driven work.

As a Technical Writer, you’ll design and maintain documentation and training resources that support our care management platform. Acting as a bridge between technical teams and end users, you’ll ensure clarity, consistency, and compliance, enabling staff to work confidently and effectively.

• l DoDevelop and govern a structured documentation framework aligned with organizational standards and system architect
• ure.
  
  Create user-friendly resources, written and multimedia, that support learning and process adhere
• nce.
  
  Maintain internal and customer-facing knowledge bases in Confluence, integrated with JIRA workfl
• ows.
  
  Partner with technical and business teams to ensure documentation reflects current workflows and system capabilit
• ies.
  
  Deliver concise release notes and communication materials for smooth rollo
• uts.
  
  Monitor documentation effectiveness and adapt strategies for continuous improvem

• tions
  
  Bachelor’s degree in Technical Communication, Information Systems, or related field (or equivalent experie
• nce).Proven experience in technical writing for software applicat
• ions.
  
  Ability to translate complex technical concepts into clear, user-friendly con
• tent.
  
  Familiarity with care management platforms and healthcare compliance prefe
• rred.
  
  Excellent written communication and organizational sk
• ills.
  
  Ability to manage multiple priorities and collaborate effecti

• n COA?50+ years of trusted service supporting older adults in Southwestern
• Ohio.“It’s rewarding to support a mission that improves lives and still have balance in mine.” - COA Team

• alance.
  
  Pension plan with 6% annual company contri
• bution.
  
  Generous paid time off and 12 paid ho
• lidays.
  
  Health, dental, and vision ins
• urance.
  
  Professional development opportunities to grow your skills and
• career.
  
  Pet insurance and employee assistance program to support your whol

Ready to make a meaningful impact behind the scenes? Apply today and help us build the knowledge that supports care for thousands.