Technology Strategist (Dedicated On-Site Field Staff

Technology Strategist Consultant (Dedicated On‑Site)

FLSA Status:
Full‑Time, Exempt
Work Model: 4 days/week on‑site at client location, 1 day/week at Next Step Networking (Helpdesk/Operations)

Next Step Networking is seeking a dedicated on‑site Technology Strategist Consultant to support one of our key client partnerships. This role is designed to provide consistent, high‑level technical leadership, day‑to‑day operational coordination, and strategic alignment within a complex and fast‑paced client environment.

This individual will serve as the primary technical point of contact for the client, ensuring that technology issues are resolved efficiently, priorities are aligned, and services are delivered in accordance with contractual expectations.

In addition to hands‑on technical support, this role acts as a bridge between the client, on‑site technicians, and Next Step’s internal team, helping to drive accountability, communication, and long‑term success.

• Serve as the primary day‑to‑day technical contact for client stakeholders
• Build strong, trust‑based relationships while navigating a complex and high‑demand environment
• Ensure client needs are clearly understood, prioritized, and addressed in alignment with service agreements
• Proactively identify risks, gaps, and opportunities for improvement

• Coordinate daily technical priorities with the Dispatcher and broader Next Step operations team
• Ensure work is properly triaged, assigned, and completed efficiently
• Maintain visibility into all active issues, projects, and escalations
• Act as the accountability layer between client expectations and service delivery

• Serve as the primary escalation point for complex technical issues
• Provide guidance, troubleshooting support, and mentorship to two on‑site Level 1 technicians
• Facilitate regular huddles, check‑ins, and knowledge sharing to ensure team alignment
• Support technician growth and consistency without direct managerial responsibility

• Maintain a strong understanding of the client contract, scope, and service expectations
• Ensure all work performed aligns with agreed‑upon deliverables and priorities
• Help manage scope boundaries while maintaining a high level of client satisfaction
• Navigate organizational dynamics and internal politics to ensure successful outcomes

• Partner with existing Technology Strategy resources to expand strategic IT support capacity
• Contribute to planning, recommendations, and long‑term technology improvements
• Identify opportunities to improve efficiency, reduce risk, and enhance system performance

• Spend one day per week working within Next Step’s Helpdesk/Operations team
• Maintain alignment with internal processes, tools, and service standards
• Strengthen communication between field operations and centralized support teams

• The client feels supported, heard, and confident in their IT partnership
• Issues are resolved quickly and prioritized correctly
• On‑site technicians operate efficiently, consistently, and with guidance
• Communication between client and Next Step is clear, proactive, and structured
• Services are delivered in alignment with contract expectations and business goals

• 5+ years of experience in IT support, consulting, or technical leadership roles
• Strong ability to manage relationships in complex or high‑pressure environments
• Proven experience coordinating work across multiple teams or stakeholders
• Deep understanding of IT infrastructure, cloud environments, and end‑user support
• Strong problem‑solving and decision‑making skills
• Excellent communication skills with both technical and non‑technical audiences
• High school diploma or GED
• Eligible to work in the United States (proof of work authorization required)
• Valid driver’s license with reliable transportation and clean driving record
• Strong interpersonal and time management skills
• Ability to work both independently and collaboratively in a client‑facing role

• Bachelor’s degree in Information Technology,…