More jobs:
Support Engineer
Job in
Blue Ash, Hamilton County, Ohio, USA
Listed on 2026-08-24
Listing for:
Flexton Inc.
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
SRE/Site Reliability, IT Infrastructure, Systems Administrator, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Level 3 Support / SRE / Operations Engineer
Location:
Blue Ash, OH5 days/week
Top 3
Skills:
- Major Incident Management – Proven experience leading P1/P2 incidents, running war rooms/bridges, and driving incidents end-to-end.
- RCA & Problem Management – Strong 5-Whys, Fishbone, timeline analysis, and experience driving corrective actions to closure.
- Production Troubleshooting – Hands‑on troubleshooting across applications, cloud/on‑prem infrastructure, POS/store systems, logs, and monitoring tools such as Dynatrace.
- Lead major incidents, RCA, problem management, and post‑incident reviews.
- Troubleshoot production applications and infrastructure and manage issues to SLA.
- Monitor systems and resolve application/infrastructure failures.
- Partner with Engineering, Application, Infrastructure, and Business teams.
- Support testing, deployments, rollouts, and continuous reliability improvements.
- Maintain operational procedures, scripts, and documentation.
- Must be comfortable with 24x7 rotating on‑call.
- Must be willing to work onsite in Blue Ash, OH.
- Approximately 50% travel for store pilots, go‑lives, and rollouts.
- SRE candidates are welcome, but pure Dev Ops/CI‑CD experience without incident‑response exposure is not a fit.
- Development experience is not mandatory.
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