Support Services Manager

Support Services Manager

Company: Care Star, Inc.
Location: Blue Ash, Ohio
Job Type: Full-Time
Industry: Healthcare / Social Services / Case Management

Founded in 1988 in Cincinnati, Ohio, Care Star, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Support Services Manager to join our Support Services Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives.

As a Support Services Manager will plan and coordinate a broad range of administrative support services to help the organization operate efficiently and professionally, which includes business analytics, client relationships, and sales.

• Manage Support Services Department, including overseeing productivity to ensure smooth operations within operational and program guidelines.
• Supervise Support Services Supervisors, who will have responsibility for Intake Operations, Single Entry Point (SEP), pre-certification, pre-authorization, customer service, scheduling, other office management duties, scanning operations and document destruction.
• Manage projects for the Company ensuring all tasks are completed thoroughly, accurately and on time.
• Set goals and deadlines for the department and hold employees accountable for successful adherence.
• Develop, manage, and monitor business records and documents.
• Recommend changes to policies or procedures to improve operations, such as how to improve recordkeeping.
• Adheres to the Care Star Rule in performance of job responsibilities.
• Understands and complies with Care Star Policies and Procedures.
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by Care Star, Inc.

• Bachelor’s Degree in Business Administration, Healthcare Administration or a related field strongly preferred. Plus, one (1) year related experience required.
• Ability to communicate, present and influence all levels of an organization, including executive level.
• Ability to coordinate scheduling and task allocation across large groups of employees.
• Demonstrated strong attention-to-detail and project management skills.
• Strong listening, verbal and written communications skills.
• Intermediate computer skills and familiarity with suite of Microsoft Office and Sales, CRM or Marketing programs.
• Valid driver’s license and car insurance as required by State law.

• Competitive salary based on experience and education
• Comprehensive benefits:
  Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) – become a part‑owner in the company
• Supportive, mission-driven culture focused on improving lives

Ready to make a difference? Visit  to apply and learn more about joining our team.