Commercial HVAC Service Technician III

Welcome!

Diagnose, repair, and maintain commercial HVAC systems while delivering outstanding service to customers. You'll independently troubleshoot equipment issues, communicate solutions clearly, and help ensure reliable system performance.

This role offers the opportunity to take ownership of more complex work and further develop your technical expertise.

This role is perfect for experienced technicians ready to take on greater responsibility and advance to the next level of their profession.

What Do We Offer You as an Engineering Excellence Employee?

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities

Paid Time Off and Company Holiday Pay Medical, Dental, and Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions

Life Insurance and disability insurance options

Supplemental benefit programs

World Class Training opportunities through our Experts University Career Development opportunities

Key Responsibilities:

Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer.

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.

May be responsible for completing material requisition forms and related administrative activities.

Performs similar/other duties as needed or assigned

Health & Safety

Roles and Responsibilities:

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately

Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devises or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents

Does not perform any act that may endanger the safety or well-being of others

Does not engage in any pranks, contests, or rough boisterous behavior

Works in compliance with applicable legislative requirement

Requirements:

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA 608 Universal required OSHA safety certifications preferred

Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories

Advanced mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on commercial HVAC equipment

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision

Proficient and able to install a basic duct fitting

Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, gas fired equipment, humidifiers, and…