Subject-Matter Lead

Subject-Matter Lead–
Tennessee

Company: Care Star, Inc.
Location: Tennessee
Job Type: Full-time
Industry: Healthcare / Social Services / Case Management

Founded in 1988 in Cincinnati, Ohio, Care Star, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Subject-Matter Lead to join our Tennessee Child Welfareprogram. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives.

As a Subject-Matter Lead, you’ll be Care Star's resident authority on Tennessee Department of Children's Services policy, court practice and Independent Living operations for young adults who have aged out of foster care. The Lead validates every Tennessee-specific procedure before it goes live, builds and delivers the training that makes a statewide Case Manager workforce Tennessee-fluent, advises on legally complex and eligibility-sensitive cases and holds working alignment with DCS regional personnel, juvenile courts, Foster Care Review Boards and Community partners.

You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

• Serve as the final internal authority on DCS Policy 16.51, Independent Living and Transition Planning, the Independent Living and Transition Planning Guide and DCS Policy 16.52, Bright Futures Program for Young Adults.
• Review and approve every Tennessee-specific policy, procedure, workflow, form and training module before implementation. Nothing that touches Tennessee practice goes live without this approval.
• Monitor DCS policy changes, legislative changes and practice guidance, and drive the resulting updates through training, workflow and documentation within a defined turnaround.
• Advise on eligibility determinations, adverse actions and written notices, including the detailed-reason and certified-mail requirements, before issuance.
• Advise Case Managers and Supervisors on Legal Referrals, Best Interest Findings, Annual Reasonable Efforts Findings, Permanency Plan Reviews, Foster Care Review Boards and Court Reviews.
• Establish and maintain the court readiness standard:
  What gets filed, when, by whom, what documentation the court expects and how each hearing and order is recorded in the State Electronic Record System.
• Design and deliver the Bright Futures training curriculum covering DCS policy, court and permanency practice, Transition Planning, eligibility verification, the CANS Assessment, the Life Skills 2.0 Assessment, documentation standards and Community resource navigation.
• Own the competency gate. No Case Manager receives an independent caseload until the Lead confirms Tennessee policy and practice competency.
• Partner with Quality and Compliance on case-record audits, identifying where practice drifts from Tennessee standards and driving corrective action.
• Maintain working alignment with DCS regional personnel and Central Office Independent Living staff so Care Star practice and State expectation stay matched.
• Adheres to the Care Star Rule in performance of job responsibilities.
• Understands and complies with Care Star Policies and Procedures.
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by Care Star, Inc.