Dispatch Operations Manager

Company Description

QQR Logistics and QQR Transport keep critical freight moving for supply chains that can't afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.–Canada and U.S.–Mexico cross-border lanes.

This role is with QQR Transport
, an asset-based carrier that operates its own fleet, running full-truckload (FTL) freight in dry van, bulk, and open deck modalities. QQR Transport is building its dispatch and operations team in Cincinnati, Ohio and looking for experienced logistics professionals that are ready to grow their careers.

An individual candidate's placement within a range will be based on relevant work experience, demonstrated skills, and applicable education or professional training.

The total compensation range for this position is $65,000 to $100,000 including salary and performance bonus.

The Dispatch Operations Manager is a full-time, on-site role within QQR Transport
, based in the Cincinnati metropolitan area. You will oversee daily dispatch operations, fleet utilization, driver performance, and customer service execution across the company fleet. Working closely with executive leadership, you'll ensure we deliver exceptional service while maximizing revenue, asset productivity, and customer satisfaction — leading a team of dispatchers, providing real-time guidance, resolving service issues, and escalating operational risk before it impacts our mission-critical customers.

This role is accountable for working with drivers, improving day-to-day processes, increasing business efficiencies, leading teams, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members.

• Direct daily dispatch activities across the company fleet and lead a team of experienced dispatch professionals
• Ensure efficient load planning, route optimization, and equipment utilization
• Monitor and improve operational KPIs: on-time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity
• Develop and implement operational strategies that improve efficiency, profitability, and service levels
• Identify bottlenecks and proactively implement process improvements

• Oversee driver dispatch, scheduling, and load assignments
• Monitor driver performance, utilization, and compliance
• Address driver concerns and operational challenges promptly
• Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers
• Build and expand QQR Driver Appreciation and Safety Awards Program with the entire QQR team and work closely with Safety Manager implementing ongoing driver safety training and awards recognition events

• Maintain strong relationships with customers, freight brokers, and strategic partners
• Ensure service commitments are consistently met or exceeded
• Resolve service failures and escalations professionally and efficiently
• Identify opportunities for business growth and improved customer satisfaction

• Ensure compliance with DOT, FMCSA, Hours-of-Service, safety regulations, and company policies.
• Partner with the Safety Department to minimize risk and improve CSA performance
• Monitor operational procedures to maintain regulatory and operational integrity

• Analyze freight trends, lane profitability, and market opportunities
• Generate operational reports and performance dashboards for leadership review
• Use data-driven decision-making to improve profitability and resource allocation
• Participate in budgeting, forecasting, and capacity planning

Within your first 12 months, you will improve fleet utilization and efficiency, strengthen driver engagement and retention, raise on-time delivery and service performance, and build a scalable dispatch operation that supports the company's growth.

Exceptional transportation companies are…